Kendall McCall

Service-oriented and technically capable professional with Google IT Support and Cybersecurity Certificates. Skilled in troubleshooting Windows and Linux systems, supporting basic networking, managing user accounts, and resolving common software and hardware issues. Known for strong communication, patience, and a user-first mindset when assisting individuals of all technical levels. Adaptable, quick to learn, and comfortable working in fast-paced environments where attention to detail and collaboration are key to success. Eager to bring technical expertise and interpersonal strengths to an IT support or help desk team.

• OsTicket Simulation, In this tutorial, we will go through creating a ticket as a user and working through the resolution of the ticket, then closing the ticket. I created this simulation inside of osTicket and configured it myself making all of its users and agents., https://github.com/kmccalltech/osticket-ticket-simulation
• SQL - Queries, The scenario of this project is that I'm a security professional at a large organization. Part of my job is to keep the system secure and investigate security issues. I've recently discovered some potential security issues that involve login attempts on employee machines. I will also need to pull up certain employees in specific departments to make updates to their machines, so I will need to use SQL with filters to get only those machines/departments to show in the log., https://github.com/kmccalltech/SQL-Queries
• Active Directory Config, This tutorial outlines the implementation of on-premises Active Directory within Azure Virtual Machines, then using PowerShell for user creation. Using Microsoft Azure to create virtual machines and Remote Desktop to access the machines., https://github.com/kmccalltech/ad-config