Kendall L. Roberts
Charlotte,NC
Summary
Results-driven project management and business development professional with extensive experience in construction services, mitigation, and commercial account management. Proven ability to oversee field operations, manage high-volume projects, coordinate subcontractors, and maintain strong client and vendor relationships. Skilled in cost evaluation, contract negotiation, and delivering projects on schedule while ensuring operational efficiency and customer satisfaction. Recognized for driving revenue growth and building long-term strategic partnerships in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Project Manager
Roto-Rooter Plumbing & Water Cleanup
Charlotte
11.2024 - Current
- Serve as primary point of contact for residential and commercial clients, ensuring seamless project execution from assessment through completion.
- Manage 30+ mitigation and restoration projects monthly, maintaining strict adherence to timelines, budgets, and quality standards.
- Evaluate property damage and develop detailed scopes of work aligned with operational requirements and cost controls.
- Coordinate subcontractors, vendors, and internal teams to ensure efficient workflow and service delivery.
- Collaborate with insurance adjusters to assess claims, document loss, and align restoration efforts with policy coverage.
- Monitor production, safety standards, and service quality to ensure customer satisfaction and repeat business.
Business Development Specialist
United Rentals
Charlotte
08.2022 - 11.2024
- Managed and expanded a portfolio of 1,000+ commercial accounts within construction and industrial sectors.
- Identified equipment and service opportunities to support client jobsite needs and increase revenue growth.
- Negotiated pricing agreements and long-term contracts to improve profitability and customer retention.
- Conducted 80–100 prospecting calls weekly to secure new business partnerships and expand territory reach.
- Collaborated with operations and sales teams to align service delivery with client performance expectations.
- Strengthened relationships with contractors and commercial clients to drive repeat business and long-term engagement.
Sales Advisor
Better Mortgage
Charlotte
07.2021 - 06.2022
- Provided consultative financial solutions to small business owners and consumers.
- Negotiated financing terms and delivered tailored solutions aligned with client objectives.
- Coordinated cross-functionally with underwriting teams to ensure timely loan processing and approval.
- Advised clients on mortgage options, ensuring alignment with individual financial goals.
- Streamlined application processes, improving efficiency and reducing turnaround times.
Inside Sales Representative
AT&T
Charlotte
07.2018 - 06.2021
- Generated new business through proactive prospecting, cold calling, and field outreach.
- Increased quarterly revenue by 30% through upselling and cross-selling strategies.
- Developed customized contracts and maintained strong long-term client relationships.
Skills
- Project Coordination & Field Operations
- Commercial & Residential Construction Support
- Client & Vendor Relationship Management
- Cost Estimation & Budget Alignment
- Contract Negotiation
- Account & Territory Management
- Business Development & Prospecting
- Subcontractor Oversight
Timeline
Project Manager
Roto-Rooter Plumbing & Water Cleanup
11.2024 - Current
Business Development Specialist
United Rentals
08.2022 - 11.2024
Sales Advisor
Better Mortgage
07.2021 - 06.2022
Inside Sales Representative
AT&T
07.2018 - 06.2021