Kendall Evans
Garner
Summary
Dedicated service manager with a proven track record in customer service and employee training. Skilled in rapport building and problem-solving, driving enhanced team performance and client satisfaction.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Service Manager
Buffalo Wild Wings
Garner, NC
02.2024 - Current
- Oversaw daily operations, ensuring compliance with service standards and customer satisfaction.
- Trained and mentored staff on best practices for exceptional guest experiences.
- Implemented new training programs to enhance team performance and service efficiency.
- Analyzed customer feedback to identify trends and improve service delivery.
- Coordinated inventory management, optimizing stock levels to reduce waste and costs.
- Developed staff schedules to maximize coverage during peak hours while minimizing labor costs.
- Led initiatives to enhance restaurant ambiance, contributing to an inviting dining environment.
- Ensured adherence to health and safety regulations, maintaining a safe workplace for employees and guests.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Bartender
Buffalo Wild Wings
Garner, NC
07.2023 - 02.2024
- Delivered exceptional customer service in high-volume environment.
- Crafted and served a diverse range of beverages, ensuring quality standards.
- Managed inventory levels, minimizing waste through effective stock rotation.
- Trained new team members on bartending techniques and product knowledge.
- Maintained cleanliness and organization of bar area to enhance efficiency.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Bartender Shift Manager
The Clubhouse Restaurant
Garner, NC
08.2019 - 07.2023
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored new bartenders on mixology techniques and customer service standards.
- Developed seasonal drink menus, enhancing customer experience and driving sales growth.
- Managed inventory control, minimizing waste while maintaining optimal stock levels.
- Collaborated with kitchen staff to create drink pairings that complemented menu offerings.
- Resolved customer complaints promptly, fostering a positive atmosphere and repeat business.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
West Johnston High School
Benson, NC06-2013
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Goal oriented
- Outgoing and energetic
- Staff motivation
- Rapport building
Certification
ServSafe Food and Alcohol
Timeline
Service Manager
Buffalo Wild Wings
02.2024 - Current
Bartender
Buffalo Wild Wings
07.2023 - 02.2024
Bartender Shift Manager
The Clubhouse Restaurant
08.2019 - 07.2023
High School Diploma -
West Johnston High School