Summary
Overview
Work History
Education
Skills
Certification
Awards
Training
Accomplishments
Timeline
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Kendal Harward

Sales Associate
Randleman

Summary

Dedicated former infantryman in the United States Army, recognized for exceptional leadership skills, effective information dissemination, and strategic implementation that drives organizational success. Highly organized and reliable, adept at managing multiple priorities while maintaining a positive attitude and commitment to team objectives. Demonstrates a strong willingness to embrace additional responsibilities to achieve collective goals. Seeking a role that offers professional challenges and the opportunity to leverage interpersonal skills, time management proficiency, and problem-solving abilities for impactful contributions.

Overview

14
14
years of professional experience
10
10
Certifications

Work History

East Coast Surplus & Tactical
01.2022 - Current
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Pizza Hut
01.2021 - 01.2022
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.

East Coast Surplus & Tactical
01.2020 - 01.2021
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Academy Sports & Outdoors
01.2019 - 01.2020
  • Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
  • Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage due to theft or damage.
  • Mentored junior sales associates to improve their selling techniques, resulting in higher individual performance.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

US Army Infantry
01.2015 - 01.2019
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Maintained accountability and readiness of over 15 million dollars worth of equipment.
  • Maintained accountability of a team of soldiers and their gear.

Smokehouse Bistro
01.2014 - 01.2015
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Subway
01.2012 - 01.2014
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Snider Tire
01.2012 - 01.2014
  • Ensured a polished first impression for visitors with meticulous attention to detail in cleaning entryways, lobbies, and reception areas.
  • Maintained a healthy environment through thorough disinfection of high-touch surfaces and restrooms.
  • Improved overall appearance of the facility by performing regular deep-cleaning tasks such as floor waxing, carpet shampooing, and window washing.
  • Optimized workflow efficiency by strategically organizing tasks based on priority and time constraints without sacrificing quality results.

Education

Diploma -

Providence Grove High School
Climax, NC
06-2014

Skills

  • Oversaw multiple organizations to enhance profitability

  • Enhanced marketing strategies

  • Prior military service greatly improved time management skills

  • Experienced with Microsoft Word, PowerPoint, and Excel certifications

  • Developed PowerPoint presentations using various business tools

  • Friendly, positive attitude

  • Teamwork and collaboration

  • Customer service

Certification

Basic Skills Course, Ft. Benning, GA (2016)

Awards

Army Commendation Medal (1), Army Achievement Medal (2), Afghanistan Campaign Medal (1), NATO Medal (1), Global War on Terrorism Service Medal (1), National Defense Service Medal (1), Army Service Ribbon (1)

Training

  • Equal Employment and Opportunity Training
  • Sexual Harassment Prevention Training
  • Advanced First Aid Training
  • Suicide Prevention Training
  • Information Security Training
  • Operational Security Training
  • Army Traffic Safety Program, Accident Avoidance Course

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.


Timeline

East Coast Surplus & Tactical
01.2022 - Current

Pizza Hut
01.2021 - 01.2022

East Coast Surplus & Tactical
01.2020 - 01.2021

Academy Sports & Outdoors
01.2019 - 01.2020

US Army Infantry
01.2015 - 01.2019

Smokehouse Bistro
01.2014 - 01.2015

Subway
01.2012 - 01.2014

Snider Tire
01.2012 - 01.2014

Diploma -

Providence Grove High School

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Kendal HarwardSales Associate