Kena M. Mathis
Fayetteville
Summary
Motivated professional with a background in customer service, sales and management looking to work with an experienced, innovative company.
Overview
1
1
year of professional experience
1990
1990
years of post-secondary education
Work History
Swing Shift Manager
McDonald's Restaurant
Fayetteville
06.2025 - Current
- Supervised team members during busy swing shifts to ensure smooth operation.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Enforced health and safety regulations to create a secure work environment.
- Supervised teams' work to maintain consistent quality and performance levels.
- Tracked activities to proactively spot opportunities to improve operations and workflow.
- Assigned tasks to staff members to maximize efficiency.
- Responded quickly to any emergency situations.
- Identified areas for improvement.
- Ensured that all safety protocols were followed by staff.
- Provided guidance and assistance in resolving customer service issues.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Sales Representative
ATLANTIC DOMINION DISTRIBUTORS
- Current
- Maintain a sales route of 45 customers in the NC and SC areas.
- Enhance client satisfaction by addressing concerns promptly and providing exceptional service.
- Generate additional sales opportunities with upselling and cross-selling techniques.
- Increase repeat business by fostering trust-based relationships with key accounts through regular communication.
- Participate in trade shows and conferences to network and generate leads.
- Gain customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Serve customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Foster lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Perform effectively in self-directed work environment, managing day-to-day operations and decisions.
- Inform customers of promotions to increase sales productivity and volume.
Customer Service/Office/Warehouse
ATLANTIC DOMINION DISTRIBUTORS
- Assisted customers with ordering, product questions, and delivery issues.
- Memorized popular item descriptions and codes to efficiently answer customer and internal questions/inquiries.
- Monitored customer orders daily.
- Created information packets for sales meetings to include designing new item presentations for product promotions, using Adobe, Microsoft Word, PowerPoint and Excel.
- Generated sales and velocity reports for management, vendors, and customers.
- Accounts Payable / Accounts Receivable
Education
Florida State College
Jacksonville, Florida, FLSkills
- Customer relations
- Interpersonal communication skills
- Sales expertise
- Account management
- Account servicing
- Customer experience enhancement
- Territory sales
- Attention to detail
- Product knowledge
- Team supervision
References
Mark Hines, Branch Manager, Rocky Mount, NC, 252-904-1950
Al Serff, Sales Representative, Efland, NC, 919-260-5790
Stan Overman, Sales Representative, Rocky Mount, NC, 252-373-8697
Work History
01-2022
Timeline
Swing Shift Manager
McDonald's Restaurant
06.2025 - Current
Sales Representative
ATLANTIC DOMINION DISTRIBUTORS
- Current
Customer Service/Office/Warehouse
ATLANTIC DOMINION DISTRIBUTORS
Florida State College