Kena M. Mathis
Fayetteville
Summary
Highly motivated and detail-oriented professional with over 23 years of experience in the wholesale distribution industry representing my company with a courteous, professional, and helpful manner to existing and potential customers, manufacturers and vendors. Disciplined, self-starter, responsible, hard working, with excellent communication skills. Strong customer service skills; takes pride in work and the workplace. Dedicated and resourceful; ability to multi-task and use time effectively
Overview
24
24
years of professional experience
Work History
Sales Representative
ATLANTIC DOMINION DISTRIBUTORS
01.2022 - Current
- Maintained a sales route of 45 customers in the NC and SC areas.
- Generated new business leads where possible.
- Present sales items and WAM products to customers.
- Processed eligible items for return.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Participated in trade shows and conferences to network and generate leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
Customer Service
ATLANTIC DOMINION DISTRIBUTORS
01.2002 - 01.2022
- Assist customers with ordering, product questions, and delivery issues.
- Monitor customer orders daily, present product information, investigate complicated issues to provide a more comprehensive service and customer-friendly experience.
- Set up and maintain new accounts in the database system.
- Promote special items by preparing promotional flyers and price books for delivery to stores.
- Memorize popular item descriptions and codes to efficiently answer customer and internal questions/inquiries.
- Sales Support
- Develop informational packets for sales meetings to include designing new item presentations for product promotion using Adobe, Microsoft Word, PowerPoint, and Excel.
- Generate sales and velocity reports for management, vendors and customers as needed, using Microsoft Excel.
- Assist product buyer in product research and purchasing.
- Track and report promotional items.
- Communicate with sales representatives concerning customer orders, delivery problems, promotional items, and credit eligibility.
Education
High School Diploma -
Florida Community College At Jacksonvillle
Jacksonville, FLSkills
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Account management
- Account servicing
- Customer experience enhancement
- Territory sales
- Attention to detail
- Product knowledge
Timeline
Sales Representative
ATLANTIC DOMINION DISTRIBUTORS
01.2022 - Current
Customer Service
ATLANTIC DOMINION DISTRIBUTORS
01.2002 - 01.2022
High School Diploma -
Florida Community College At Jacksonvillle
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