Kelvon Henderson
Assistant Delivery Manager
Charlotte
Summary
Professional with strong background in managing delivery processes and driving successful project outcomes. Skilled in coordinating teams, optimizing workflows, and adapting to evolving project requirements. Known for fostering collaboration and ensuring alignment with organizational goals. Adept in problem-solving, resource management, and maintaining high standards in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Assistant Delivery Manager
UST Logistics
01.2021 - Current
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Managed resources effectively to avoid unnecessary delivery delays.
- Mentored junior team members to develop their skills and advance within the organization.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Improved delivery efficiency by optimizing routes and scheduling for the team.
- Coordinated efforts across multiple teams during peak periods or special events to optimize staffing levels while meeting customer demand.
Warehouse Worker
People Ready Temp Agency
07.2018 - 01.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
Construction Worker
Staff Zone
03.2013 - 07.2018
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Operated power equipment to move materials and promote job efficiency.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Gathered and disposed of worksite debris to remove safety hazards.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Assisted with successful, time-sensitive renovations of various structures.
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
- Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
Cherry Picker Operator
Ford's Produce
10.2010 - 02.2013
- Streamlined workflow, implemented proper lifting techniques, and maintained a clean working environment.
- Increased operational efficiency by maintaining organized storage areas for materials handled using cherry pickers.
- Operated multiple types of cherry picker equipment in utility maintenance environments with zero safety incidents.
- Trained personnel in safe bucket operation in hazardous environments and safety tethers.
- Ensured customer satisfaction by regularly meeting deadlines while maintaining high-quality workmanship throughout each project phase.
Delivery Driver
Charlotte Observer
10.2008 - 08.2010
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
High School Diploma -
Zebulon B Vance High School
Charlotte NC 05.2001 -
Skills
Delivery management
Business analysis
Continuous delivery
Team supervision
Lean principles
Distribution coordination
Route planning
Project scheduling
Vehicle inspections
Service level agreements
Schedule coordination
Reporting tools
Trend tracking
Report preparation
Customer complaint handling
Driver monitoring
Truck dispatching
Metric tracking
Cost reduction
Effective communication
Improvements recommendations
Production planning
Quality control
Worker supervision
Fleet management
Data entry
Daily operations management
Staff management
Timeline
Assistant Delivery Manager
UST Logistics
01.2021 - Current
Warehouse Worker
People Ready Temp Agency
07.2018 - 01.2021
Construction Worker
Staff Zone
03.2013 - 07.2018
Cherry Picker Operator
Ford's Produce
10.2010 - 02.2013
Delivery Driver
Charlotte Observer
10.2008 - 08.2010
High School Diploma -
Zebulon B Vance High School
05.2001 -
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