Kelsie Sprinkle
Sparta
Summary
Professional with strong track record in implementing solutions and driving successful project outcomes. Skilled in system configuration, process optimization, and user training. Known for effective team collaboration, adaptability, and consistently delivering results. Possess strong analytical skills, problem-solving abilities, and client-focused approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Implementation Specialist
Kastle Systems
06.2022 - Current
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
- Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
- Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Collaborated closely with sales teams to ensure smooth hand-off of new projects from pre-sales to implementation stages.
- Assessed project scope to confirm details and understand customer expectations in advance.
Project Manager
Diversified Fall Protection
01.2022 - 06.2022
- Work with sales/estimating once project is assigned to the project manager to ensure all document and correspondence is included in the job folder
- Collaborate and monitor engineering to work up and complete submittal drawings within required timeline and gather information from the customer to ensure structural/architectural drawings are most accurate
- Establish preliminary project schedule with customer to meet specific deadlines
- Review any unexpected constructability issues, concerns, or potential changes required during the process as determined and sent via email by engineering that will require a change in scope/price
- Determine resultant solutions to accommodate the issues from engineering and impact on the overall project cost
- Work up the change order to reflect the changes
- Work directly with the customer on a day basis to ensure constant communication and provide a exceptional experience from start of the project to finish
- Monitor the fabrication and procurement progress of materials by working with Production for each project, including shipping of materials, working around delays, etc
- Complete close out documents after installation takes place. Including testing photos, creating As-Built files, cleaning up floor plans using AutoCAD, and billing the customer.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Account Lead
Kastle Systems
05.2019 - 12.2021
- Collaborate with Project Management, Account Management, the Kastle Operations Center, and Video Support and other groups as needed, to ensure a turnkey experience for new site activation's for new clients or existing clients with new installations/projects
- Work closely with project managers to run point on installations and work directly with the clients for onboarding of the new system
- Teach and train client service representatives on various customer service strategies such as communication via phone or email and turnaround time for case management to ensure customer satisfaction
- Manage general administrative requests by clients such as invoice and documentation queries, reports, and other information requested by clients; serve as an escalation resource for the Client Services team for these same issues
- Handles special projects on the team such as building conversions, call box programming, installation turn-ons and other duties as assigned
- Accomplishments:
- Mastering the move in process and working closely with project management to complete over250 projects with high customer satisfaction by ensuring a smooth transition from project management to client services
- Lead a team of the largest revenue generating portfolio in the Mid-Atlantic territory while supporting project and account managers in ensuring all processes and procedures are completed correctly
- Managing both Mid-Atlantic and Southeast territory clientele as the first point of contact for all projects assistance
Client Service Representative
Kastle Systems
06.2017 - 05.2019
- Ran point on obtaining standard information (Contact and procedures, card admin, schedules, etc) to ensure a smooth transition from project management to client services
- Responsible for responding to client communications in a timely and high-quality manner while adhering to Kastle policies and standards
- Answered inbound phone calls to ensure that client issues and requests are addressed to full resolution in an efficient and satisfactory manner
- If necessary, escalated it to the operations manager
- Worked closely with internal teams to maintain a continuous knowledge of projects and proactively communicates potential issues and/or opportunities within or related to the project
- Communicated the client's goals and represent the client's interests to the team
- Accomplishments:
- Mastering the project completion process to ensure a smooth transition from project management to client services
- Developed lasting relationships with new and existing clients by always providing the “white glove” experience that Kastle is known for
- Helped to establish a new process with the project management team to ensure we were always on top of all projects existing or coming through the pipeline and successfully complete over70 projects
Staffing Manager
Randstad Staffing
11.2016 - 05.2017
- Effectively sourced candidates through social media, job boards, and referrals to develop a consistent pipeline of qualified candidates/clients
- Organized and managed about20 candidates per week for the search process and expectations around rates, titles, and client requirements
- Prepared candidates for interviews with clients by providing tangible and detailed information that will help to ensure a successful interview process
- Maintained effective and frequent communication with candidates/clients to develop long term relationships
- Worked independently and exercised independent judgment in the determination of engaging, developing and maintaining suitable candidates
- Hit the required number of outbound calls to potential clients, along with skill marketing, recruiting, and cold calling for new clients and orders weekly
- Accomplishments:
- Interviewed10-12 candidates per week for temporary and/or temp-to-hire jobs
- Met with3-5 clients a week while staffing5-7 candidates per client
- Responsible for all clients in the Northern Virginia Area and staffing all jobs inquired in a timely manner
Education
Bachelor of Business Administration - Marketing, Criminal Justice
Radford University
05.2016
Skills
- Microsoft Dynamic CRM, Microsoft Office Suite
- Work daily with client relationship management tools
- AutoCAD
- BuilderTrend
- Issue resolution
- Client training
- Telephone and email etiquette
- Business analysis
- Project management
- Customer support
- Project planning
- Implementation and configuration
Accomplishments
- Collaborated with the team of Sales, Project Management, and Account management in the development of successfully setting up the onboarding for the Stadium of the Washington Commanders.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- The International Sorority of Delta Zeta
- DCJS License
- Award2018 – “Team of the year” for2017 from Kastle Systems
- Award2019 – “Be flexible” from Kastle Systems
- Completed the “Walking in their shoes” program which involved working with a project manager, going on site for site-walks, and completing my own project.
Award "Team of the year", Award "Be Flexible, Award "Entrepreneurialism"
Award - Team of the year came from the success of my previous team completing and owning the project set ups for the Wharf back in 2018.
Award - Be Flexible Award came forth in 2019 from my ability to work well with others and always being able to take on any task without hesitation.
Company Shout-Out for Entrepreneurialism in 2024 for helping our company as a whole grow and succeed in our new onboarding department.
Timeline
Implementation Specialist
Kastle Systems
06.2022 - Current
Project Manager
Diversified Fall Protection
01.2022 - 06.2022
Account Lead
Kastle Systems
05.2019 - 12.2021
Client Service Representative
Kastle Systems
06.2017 - 05.2019
Staffing Manager
Randstad Staffing
11.2016 - 05.2017
Bachelor of Business Administration - Marketing, Criminal Justice
Radford University
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