Kelsey Clark
Charlotte
Summary
Detail-oriented Certified Medical Billing & Coding Specialist with expertise in ICD-10-CM, CPT, HCPCS, and HIPAA compliance. Background includes customer service and account management, complemented by training in insurance claims and reimbursement procedures. Committed to leveraging analytical and communication skills to enhance billing and coding processes.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Certified Clinical Medical Assistant Intern
Bryan University
Arizona City, AZ
09.2023 - 01.2026
- Assisted healthcare providers with patient assessments and clinical procedures.
- Managed patient scheduling and maintained accurate medical records.
- Utilized electronic health record systems for efficient data entry and retrieval.
- Supported patient education initiatives to enhance understanding of treatment plans.
- Efficiently managed incoming phone calls, addressing inquiries from patients, pharmacies, insurance companies.
- Enhanced patient experience by providing exceptional clinical and administrative support to medical staff.
Customer Service & Technical Support Representative
Apple
Remote
01.2023 - Current
- Managed 50-70 customer accounts daily, ensuring accurate documentation to support account integrity.
- Resolved complex billing and account concerns.
- Resolved complex billing and account concerns, enhancing customer understanding and satisfaction.
- Verified account information and updated electronic records.
- Achieved high first-call resolution rates, contributing to overall customer satisfaction and loyalty.
Store Manager
Sam's Mart
Charlotte, NC
01.2021 - 01.2023
- Directed daily operations, achieving consistent sales between $15,000 and $25,000 weekly.
- Managed cash handling, inventory control, and account reconciliation with 100% accuracy.
- Supervised and trained 5-10 employees, enhancing team performance and operational workflow.
- Processed hundreds of customer transactions weekly while maintaining compliance and service standards.
- Resolved customer concerns and administrative issues, ensuring high service standards in a fast-paced environment.
Solutions Specialist
Verizon
Remote
01.2017 - 01.2021
- Managed 60-100 daily customer interactions, resolving billing inquiries, payment issues, and account discrepancies to enhance customer experience.
- Investigated account discrepancies and ensured accurate customer documentation, supporting efficient resolution processes.
- Utilized multiple software systems to update and manage customer records.
- Achieved productivity, quality, and customer satisfaction goals, contributing to overall service excellence.
- Maintained compliance with company policies regarding privacy and sensitive information.
Education
Medical Assistant -
Bryan University
AZ01-2026
Certified Medical Billing & Coding -
Robeson Community College
NC06-2026
Skills
- Electronic Health Records (EHR)
- EMR Systems
- Medical Billing
- Patient Data Management
- Clinical Documentation
- HCPCS
- Claims Processing
- Denial Management
- Payment Posting
- Medical Billing Software
- Patient Account Management
- 10-Key Data Entry
- Microsoft Office
- Electronic health records
- HIPAA
Certification
- Certified Medical Billing & Coding Specialist
- HIPAA Training
- Medical Assistant
Timeline
Certified Clinical Medical Assistant Intern
Bryan University
09.2023 - 01.2026
Customer Service & Technical Support Representative
Apple
01.2023 - Current
Store Manager
Sam's Mart
01.2021 - 01.2023
Solutions Specialist
Verizon
01.2017 - 01.2021
Medical Assistant -
Bryan University
Certified Medical Billing & Coding -
Robeson Community College