Kelsey Clark
Charlotte
Summary
Dedicated and customer-focused professional with experience in retail and customer service, seeking a Lead Cashier and/or Task Associate position. Committed to delivering exceptional customer experiences while ensuring efficient store operations.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Sam's Mart
05.2021 - Current
- Managed daily cash handling operations, including opening and closing procedures, ensuring accurate cash flow and minimizing discrepancies.
- Provided exceptional customer service by assisting customers with product selection, answering inquiries, and resolving issues.
- Trained and supervised junior cashiers, offering guidance and support to ensure smooth operations and adherence to company policies.
- Maintained a clean and organized work environment, including the cashier station and surrounding areas.
- Assisted with inventory management, including stocking shelves, conducting inventory counts, and ensuring product availability.
- Collaborated with team members to meet sales targets and contribute to overall store success.
- Processed customer transactions efficiently and accurately, handling cash, credit, and gift card payments.
Sales Associate
American Eagle Outfitters, Inc
03.2019 - 05.2023
- Processed customer transactions efficiently and accurately, handling cash, credit, and gift card payments.
- Supported store promotions and events by creating eye-catching displays and engaging with customers to drive sales.
- Monitored and replenished inventory levels on the sales floor, ensuring product availability and visual appeal.
- Handled customer returns and exchanges in compliance with company policies, maintaining a positive customer experience.
- Assisted in training new employees on register operations and store procedures.
Sales Representative
Verizon Wireless
04.2019 - 05.2021
- Engaged with customers to understand their wireless and home service needs, offering tailored solutions to enhance their communication experience.
- Demonstrated in-depth product knowledge of Verizon’s wireless devices, service plans, and accessories, resulting in increased sales and customer satisfaction.
- Achieved or exceeded monthly sales targets through effective upselling, cross-selling, and closing techniques.
- Processed new activations, upgrades, and service changes efficiently, ensuring a smooth and positive customer experience.
- Provided excellent post-sale support, including resolving billing issues, troubleshooting device problems, and handling service requests.
- Maintained up-to-date knowledge of promotions, discounts, and company policies to provide accurate information to customers.
- Participated in regular training sessions to stay informed about the latest technology trends and product offerings.
- Collaborated with team members to achieve store goals, contributing to a positive and competitive sales environment.
- Managed inventory, ensuring that the sales floor was well-stocked with the latest devices and accessories.
- Utilized CRM tools to track customer interactions, follow up on leads, and maintain a strong customer relationship pipeline.
Education
Associates Degree in Medical Assistance - Medical Billing And Coding
Bryan University
Tempe, AZ10.2025
High School Diploma -
Scotland High School
Laurinburg, NC12.2015
Skills
- Customer Service Excellence: Strong ability to build rapport with customers, ensuring satisfaction and repeat business
- Cash Handling & POS Systems: Proficient in handling cash transactions, operating POS systems, and performing end-of-day reconciliations
- Team Leadership: Experience in training and supervising team members to maintain high standards of service and efficiency
- Inventory Management: Skilled in inventory tracking, stock replenishment, and maintaining organized product displays
- Communication: Effective communicator with the ability to interact professionally with customers and colleagues
- Time Management: Able to prioritize tasks and manage time effectively in a fast-paced retail environment
Timeline
Assistant Manager
Sam's Mart
05.2021 - Current
Sales Representative
Verizon Wireless
04.2019 - 05.2021
Sales Associate
American Eagle Outfitters, Inc
03.2019 - 05.2023
Associates Degree in Medical Assistance - Medical Billing And Coding
Bryan University
High School Diploma -
Scotland High School
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