Kelsey Baxter
Pineville
Summary
Experienced professional in store operations and team leadership. Skilled in scheduling, cash management, and health and safety compliance. Committed to driving efficiency and improving customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Operator
Bossy Beulah's Chicken Shack
Charlotte, NC
03.2026 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Optimized store layout for maximum traffic flow, leading to increased customer engagement and sales conversion rates.
- Trained new staff on operational procedures and best practices for efficiency.
- Collaborated with team members to optimize workflow during peak service hours.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Implemented efficient cash handling procedures to streamline transactions at point of sale.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for growth within the company.
- Assisted in recruiting, hiring and training of team members.
- Monitored food preparation processes to ensure quality and consistency of menu items.
- Operated kitchen equipment and maintained cleanliness standards for food safety compliance.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Completed point of sale opening and closing procedures.
- Collaborated with other store operators to share best practices and identify areas for improvement within the network of stores.
Catering Assistant
Noble Food & Pursuits
Charlotte, NC
12.2024 - 03.2026
- Collaborated with kitchen staff to meet dietary requirements and preferences of diverse clientele.
- Developed customized menus for clients based on dietary needs and preferences, resulting in positive feedback.
- Communicated effectively with clients to confirm event details and address last-minute adjustments.
- Provided exceptional customer service by anticipating guest needs and resolving issues promptly.
- Created visually appealing buffet displays that attracted positive attention from event attendees.
- Supported chefs by preparing ingredients and organizing kitchen space for efficient workflow. and present food to event guests with strong attention to detail and presentation expertise.
- Supported catering team in setup and breakdown of event spaces, maintaining organization and efficiency.
- Maintained cleanliness and sanitation standards in food handling areas, promoting safe working conditions.
- Utilized inventory management software to track supplies, ensuring timely replenishment for events.
- Adapted quickly to changing environments, demonstrating flexibility during peak service times.
General Manager
Wild Wing Cafe
Gastonia, NC
07.2022 - 12.2024
- Oversaw daily operations to enhance guest experiences and drive operational efficiency.
- Developed and implemented staff training programs to improve service quality and team performance.
- Analyzed sales trends to optimize menu offerings and boost profitability.
- Managed inventory control processes, reducing waste and improving cost management.
- Maintained compliance with health and safety regulations, ensuring a safe dining environment.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Led weekly staff meetings to communicate goals, expectations, and performance standards.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
Bar Manager
Wild Wing Cafe
Gastonia, NC
04.2021 - 07.2022
- Led bar staff in delivering exceptional customer service and maintaining positive guest experiences.
- Developed and implemented training programs for new bartenders, enhancing service quality and efficiency.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created innovative cocktail menus based on seasonal ingredients, driving customer engagement and satisfaction.
- Streamlined inventory management processes to reduce waste and ensure optimal stock levels.
- Maintained organized inventory of alcoholic beverages to ensure prompt service during high-demand periods.
- Fostered teamwork among bar staff through regular meetings, promoting communication and collaboration on service goals.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Finalized cash register transactions and generated end-of-day cashier report to ensure accurate financial records.
Office Manager
SL Recovery LLC
Charlotte, NC
08.2016 - 04.2021
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Managed vendor relationships, negotiating contracts to enhance service delivery and reduce costs.
- Coordinated team meetings, preparing agendas and minutes to foster clear communication among departments.
- Led staff training programs, enhancing employee skills and improving overall productivity within the office.
- Monitored compliance with company policies, ensuring adherence to regulations and best practices in office management.
- Developed and maintained filing systems, ensuring data accuracy and easy access to information.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Leasing Agent
Peagus Residential
Charlotte, NC
08.2013 - 08.2016
- Facilitated property showings and conducted tours for prospective tenants, showcasing key amenities and features.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Managed lease agreements and ensured compliance with local housing regulations to protect resident rights.
- Conducted background, reference, and credit checks to screen prospective tenants.
- Coordinated marketing efforts across multiple platforms to attract potential residents and increase occupancy rates.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Developed strong relationships with residents, addressing concerns promptly to enhance tenant satisfaction and retention.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
Education
High School Diploma -
South Mecklenburg High School
Charlotte, NCSkills
- Scheduling and rostering
- Inventory management
- Stock replenishment
- Cash management
- Sales analysis
- Scheduling and rostering
- Store maintenance
- Customer service
- Team leadership
- Positive demeanor
- Sales analysis
Certification
Serv Safe
Timeline
Store Operator
Bossy Beulah's Chicken Shack
03.2026 - Current
Catering Assistant
Noble Food & Pursuits
12.2024 - 03.2026
General Manager
Wild Wing Cafe
07.2022 - 12.2024
Bar Manager
Wild Wing Cafe
04.2021 - 07.2022
Office Manager
SL Recovery LLC
08.2016 - 04.2021
Leasing Agent
Peagus Residential
08.2013 - 08.2016
High School Diploma -
South Mecklenburg High School