Kelsea Slade

• Assisted nurses and physicians with patient care in a fast-paced emergency department
• Obtained and documented vital signs, patient histories, and chief complaints
• Performed EKGs, specimen collection, wound care, and splinting within scope of training
• Facilitated patient mobility, transfers, and activities of daily living to enhance comfort and independence
• Prepared and cleaned treatment rooms; ensured proper stocking of medical supplies and equipment
• Transported patients to diagnostic tests, procedures, and inpatient units
• Delivered compassionate care while ensuring patient safety and confidentiality
• Coordinated admissions, discharges, and patient flow to optimize departmental efficiency
• Responded quickly and effectively in emergency situations as part of the healthcare team
• Documented patient information accurately in the electronic medical record (EMR)

• Provided continuous observation and supervision to ensure patient safety, particularly for high-risk patients (e.g., fall risk, confused, or suicidal patients)
• Monitored patient behavior and promptly reported changes in condition to nursing staff
• Assisted with basic patient needs, including repositioning, hygiene, and comfort measures
• Maintained a safe environment by removing hazards and ensuring patient surroundings were secure
• Communicated effectively with healthcare team members to support quality patient care
• Documented patient observations and activities according to facility protocols
• Used de-escalation techniques to calmly redirect agitated or confused patients
• Supported patient dignity, privacy, and emotional well-being at all times
• provided direct patient care and supported clinical staff in both in-person and virtual settings
• Assisted patients with telehealth setup, including navigation of patient portals such as MyChart
• Performed patient intake, including vital signs, medical history, medication reconciliation, and documentation in EMR
• Verified patient demographics and insurance information to ensure accurate billing and records
• Delivered excellent customer service by addressing patient concerns and ensuring a positive experience
• Assisted patients with troubleshooting audio/video connectivity for virtual visits
• Documented all patient interactions and support sessions accurately

• Managed inventory records by tracking, updating, and maintaining accurate stock levels in database systems
• Received, inspected, and documented incoming shipments to ensure accuracy and quality standards
• Performed routine inventory counts and reconciliations to ensure data accuracy
• Organized and stocked supplies in designated storage areas following company procedures
• Identified shortages, discrepancies, and damaged goods, reporting issues to management for resolution
• Assisted with ordering and restocking supplies, ensuring maintenance of adequate inventory levels
• Utilized computer systems and spreadsheets (e.g., Excel) to record and analyze inventory data
• Collaborated with team members to ensure efficient supply chain and warehouse operations
• Maintained a clean, organized, and safe work environment

• Assisted clients with loan applications, approvals, and account inquiries in a remote customer service setting
• Reviewed borrower information to ensure accuracy, completeness, and compliance with lending requirements
• Explained loan terms, repayment options, and financial products in a clear and professional manner
• Communicated with clients via phone, email, and online platforms to provide timely support and updates
• Identified customer needs and guided clients toward appropriate financial solutions
• Resolved client concerns and disputes with professionalism and strong problem-solving skills
• Collaborated with underwriting and compliance teams to ensure smooth loan processing
• Processed loan documentation and maintained accurate records in digital systems
• Maintained confidentiality of sensitive financial and personal information

If you want, I can also: