Kelsea Herrmann
Forest City
Summary
Adept at fostering client wellness and dignity, I excelled in roles at Rutherford Life Services and Forest City Animal Hospital, showcasing my problem-solving abilities and client-centered approach. My experience spans from enhancing patient well-being to streamlining front desk operations, underpinned by a commitment to confidentiality and time management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Care Staff Member
Rutherford Life Services
03.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
- Contributed to the overall functioning of the facility by performing administrative tasks such as scheduling appointments or updating records as needed.
Receptionist
Forest City Animal Hospital
10.2021 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Receptionist
Main Street Insurance Group
01.2021 - 10.2021
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
East Rutherford High School
Forest City, NC05-2018
Skills
- Client-centered approach
- Social skills
- Daily living activities
- Medication monitoring
- Emotional support
- Confidentiality adherence
- CPR certified
- Schedule coordination
- Problem-solving
- Time management
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Adult CPR/AED certification – American Red Cross.
Languages
ASL
Professional Working
Timeline
Direct Care Staff Member
Rutherford Life Services
03.2024 - Current
Receptionist
Forest City Animal Hospital
10.2021 - 03.2024
Receptionist
Main Street Insurance Group
01.2021 - 10.2021
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Adult CPR/AED certification – American Red Cross.
High School Diploma -
East Rutherford High School
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