Kelly Tatum
Lexington
Summary
Results-oriented Regional Director with expertise in operational efficiency and strategic planning at Brighton Health. Proven ability to enhance client relationships, drive revenue growth, and improve customer satisfaction through data-driven initiatives. Strong leadership skills combined with a focus on collaboration and performance outcomes.
Overview
17
17
years of professional experience
Work History
Regional Director Of Sale/Marketing Director
Brighton Health
09.2024 - Current
- Led regional teams to achieve strategic business objectives and drive operational excellence.
- Developed and implemented performance metrics to enhance productivity across multiple locations.
- Directed cross-functional initiatives to streamline processes and improve service delivery.
- Fostered relationships with key stakeholders, enhancing collaboration and driving project success.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.
- Attended weekly meetings to discuss and optimize strategies.
- Improved customer satisfaction ratings by developing initiatives focused on enhancing service quality and responsiveness.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Regional Director of Business Development
Accordius Health
08.2015 - 09.2024
- Led regional operations to enhance service delivery and patient satisfaction across multiple facilities.
- Implemented strategic initiatives that improved operational efficiency and reduced costs in healthcare services.
- Developed and executed training programs to elevate staff performance and ensure compliance with regulatory standards.
- Analyzed market trends to identify growth opportunities, aligning strategies with organizational objectives.
- Collaborated with cross-functional teams to streamline processes and optimize resource allocation within the region.
- Established performance metrics to monitor operational effectiveness and drive continuous improvement initiatives.
- Fostered relationships with key stakeholders, enhancing community engagement and partnership development efforts.
- Developed strategic partnerships to enhance market presence and drive revenue growth.
- Led cross-functional teams to implement business development initiatives across multiple regions.
- Streamlined business development processes, improving efficiency and team collaboration.
- Mentored junior staff, fostering professional growth and enhancing overall team performance.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Resident Coordinator
Hunt
08.2008 - 11.2015
- Coordinated resident services and activities to enhance community engagement and satisfaction.
- Developed and implemented operational protocols to streamline communication between residents and management.
- Managed resident inquiries and concerns, ensuring timely resolution and fostering positive relationships.
- Led training sessions for new staff on best practices in resident interaction and service delivery.
- Organized safety drills and provided resources on emergency preparedness, prioritizing the well-being of all residents in the community.
- Collaborated with maintenance teams to promptly address resident issues, ensuring high levels of satisfaction.
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Education
High School Diploma -
Amherst High School
Amherst, VASkills
- Client relationships
- Staff training and development
- Staff management
- Meetings and presentations
- Relationship building
- Employee recruitment
- Staff oversight
- Brand awareness
Timeline
Regional Director Of Sale/Marketing Director
Brighton Health
09.2024 - Current
Regional Director of Business Development
Accordius Health
08.2015 - 09.2024
Resident Coordinator
Hunt
08.2008 - 11.2015
High School Diploma -
Amherst High School