Kelly Ryan
Asheville
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Well-bred Bakery And Cafe. Expert in resolving high-stress situations with critical thinking and empathy. Skilled in data entry and active listening, ensuring efficient and satisfactory resolutions. Achieved a significant increase in repeat business through exceptional service and conflict resolution.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Well-bred Bakery And Cafe
04.2021 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
West End Bakery
06.2018 - 03.2020
- Worked a register in a fast paced environment
- Prepared food and drinks
- Made sure to keep environment safe and clean for customer satisfaction
- Made sure everything was prepared when opening and everything was safe and complete when locking up
Customer Service Representative
Green Sage Cafe
01.2014 - 06.2019
- Creating a comfortable environment for customers to enjoy their dining experience
- Multi tasking working a cash register while answering phone calls and delivering food when needed
- Preparing food for orders when needed
- Opening and closing store with efficiency
- Counting cash drawers to make sure they were balanced
Education
High School Diploma -
Mariner High School
Cape Coral, FL06-1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Well-bred Bakery And Cafe
04.2021 - 09.2024
Customer Service Representative
West End Bakery
06.2018 - 03.2020
Customer Service Representative
Green Sage Cafe
01.2014 - 06.2019
High School Diploma -
Mariner High School
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