Kelly Rollins
Forest City
Summary
Goal-oriented individual dedicated to learning any and all material needed to get the job done. Level headed and composed, who maximizes under high stress situations.
Overview
13
13
years of professional experience
Work History
Sales Clerk
United States Postal Office
Kings Mountain
07.2019 - 03.2023
- Assisted customers with mailing services and product inquiries.
- Processed incoming and outgoing mail efficiently and accurately.
- Handled cash transactions and balanced cash drawers daily.
- Ensured compliance with postal regulations and service standards.
- Resolved customer complaints with professionalism and empathy.
- Greeted customers and responded to inquiries in a professional manner.
- Responded to customer questions about products and services.
- Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
- Assessed floor displays to restock merchandise.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
Genesis Kids Club Coordinator
Genesis Health Clubs
Papillion
07.2016 - 03.2019
- Communicated with parents regarding children's progress and daily activities.
- Trained new staff on childcare procedures and safety protocols.
- Organized and maintained a safe, clean, and developmentally appropriate environment for children.
- Monitored children's play activities to ensure safety.
- Engaged children in creative play activities such as art projects, music time, story time.
- Encouraged positive behavior by providing praise and reinforcement of desired behaviors.
- Assisted in potty training and diapering children as needed.
Security Forces Dispatcher
United States Air Force
07.2015 - 07.2016
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hour calls for department within designated area.
- Question callers to determine their location and nature of their problems to determine type of response needed.
- Determine response requirements and relative priorities of situations and dispatch units in accordance with established procedures.
- Record details of calls, dispatches and messages.
- Maintain access and secure highly sensitive materials.
- Monitor alarm systems to detect emergencies such as fires and illegal entries into establishments.
- Relay information and messages to and from emergency sites, law enforcement and to all other individuals or groups requiring notifications.
- Maintain files of information relating to emergency calls such as personnel rosters.
- Answer routine inquiries and refer calls not requiring dispatch to appropriate department and agencies.
- Operate and maintain mobile dispatch vehicles and equipment.
- Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
Security Forces Patrolman
United States Air Force
07.2012 - 07.2016
- Check Victims for signs of life, such as breathing and pulse.
- Examine crime scenes to obtain clues and evidence.
- Interview and obtain evidence from suspects.
- Obtain facts or statements from complainants, witnesses, victims and accused persons.
- Secure persons at scene, keeping witnesses from conversing or leaving the scene before investigators arrive.
- Preserve, process and analyze items of evidence obtained from crime scenes and suspects, placing them in proper containers and establishments to confirm information given to patrol officers.
- Take photographs from all angles and relevant parts of crime scenes.
- Summon medical help for injured individuals.
- Coordinate with outside agencies and serve on interagency task forces to combat specific types of crimes.
- Notify command of situation and request assistance if needed.
Sandwich Artist
Subway
07.2010 - 07.2012
- Perform food preparation tasks, such as making sandwiches, carving meats. Making soups and salads, baking bread and desserts, and brewing coffee or tea.
- Clean food preparation equipment, work areas, counters and tables.
- Take orders from customers and cook foods requiring short preparation times, according to customer’s requirements.
- Perform general cleaning activities in kitchen and dining area.
- Restock kitchen supplies, rotate food and stamp the time and date of food in coolers.
Education
High School Diploma - Arts and Sciences
Pittsfield High School
Pittsfield, MABasic Military Training -
Lackland AFB
Lackland AFB, TXSecurity Forces Apprentice Course -
Lackland AFB
Lackland AFB, TXAir Force Trainers Course -
Skills
- Customer and Personal Service
- Operation and Control
- Public Safety and Security
- Active Listening
- Complex Problem Solving
- Judgment and Decision Making
Accomplishments
- Received multiple medals and ribbons in the Air Force including: Air Force Achievements Medal with 1 Oak Leaf Cluster, Air Force Good Conduct Medal, National Defense Service Medal, Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, Air Force Expeditionary Service Ribbon with Gold Border, Air Force Training Ribbon, Air Force Longevity Service Ribbon.
- Deployed in correlation with Operation Enduring Freedom.
- Maintained command and control of a Base Wide Exercise of an Active Shooter with no negative remarks.
References
- Doug Hollars, Cliffside, NC, (828) 429-6506, Church Leader/Friend, Years Known: 10
- Amaan Davis, 3015 Los Robles, Alamogordo, NM, 88310, (915) 525-5479, Former Co-worker, Years known: 13
- Marina Beebe, 13 Colatosti place apartment 9 Albany NY, 12208, (413) 281-8009,School Classmate, Years known: 20
Timeline
Sales Clerk
United States Postal Office
07.2019 - 03.2023
Genesis Kids Club Coordinator
Genesis Health Clubs
07.2016 - 03.2019
Security Forces Dispatcher
United States Air Force
07.2015 - 07.2016
Security Forces Patrolman
United States Air Force
07.2012 - 07.2016
Sandwich Artist
Subway
07.2010 - 07.2012
High School Diploma - Arts and Sciences
Pittsfield High School
Basic Military Training -
Lackland AFB
Security Forces Apprentice Course -
Lackland AFB