Kelly Perryman
Winston-Salem
Summary
Dynamic Collection Manager with a proven track record at Centric Brands, enhancing collections efficiency through strategic planning and exceptional customer service. Skilled in risk assessment and staff training, I successfully reduced delinquency rates while fostering strong customer relationships, ensuring optimal account management and recovery processes.
Experienced collections professional with strong track record in managing accounts and improving recovery rates. Skilled in team collaboration, negotiation, and conflict resolution, with focus on achieving measurable results. Adaptable to changing environments, reliable, and driven to meet organizational goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Collection Manager
Centric Brands
06.2021 - Current
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Oversaw daily posting of payments to customer accounts.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Oversaw 4-6 Collection Associates
- Daily reporting of all account balances
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Contacted customers to discuss late payments and options for remitting amounts due.
Senior Collection Associate
Cisco Systems, Inc.
06.2014 - 06.2021
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Established relationships with customers to encourage payment of delinquent accounts.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Worked closely with Business Unit and Sales Teams to ensure deliveries to International customers and US customers.
Collection Manager / DMS Manager
Xpedx
2004 - 05.2014
- Established procedures for collection of past due amounts.
- Worked with legal resources and recovery teams to manage default issues.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Assist with A/R monthly closing in a distribution environment through SAP.
Education
No Degree -
Catawba
Salisbury, NCNo Degree - Business
GTCC
Jamestown, NCNo Degree -
Davidson Davie Community College
Lexington NC01-2015
Skills
- Risk assessment capabilities
- Past due balance management
- Customer service management
- Exceptional organization
- Customer relations
- Goal-oriented focus
- Billing
- Account reconciliation
- Credit analysis proficiency
- Staff training
- Monitoring processes
- Process improvement strategies
- Performance improvement
- Invoicing expertise
- Department management
- Performance tracking
- Intuit quickbooks specialist
Certification
Notary Public
Timeline
Collection Manager
Centric Brands
06.2021 - Current
Senior Collection Associate
Cisco Systems, Inc.
06.2014 - 06.2021
Collection Manager / DMS Manager
Xpedx
2004 - 05.2014
No Degree -
Catawba
No Degree - Business
GTCC
No Degree -
Davidson Davie Community College
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