Kelly Noble
Winston-Salem
Summary
Dynamic professional with extensive experience at Inmar Enterprises, excelling in team leadership and customer service. Proven track record in performance evaluation and process improvement, leveraging Lean Six Sigma expertise to enhance operational efficiency. Adept at fostering relationships and resolving conflicts, ensuring client satisfaction and team productivity.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Personal In-Home Caregiver
Self-employeed
Winston Salem
04.2024 - Current
- Ensured child safety through vigilant supervision and risk assessment.
- Prepared nutritious meals and snacks to promote healthy eating habits.
- Maintained daily schedule to provide structure and consistency.
- Performed housework and laundry duties to maintain a clean environment.
- Led engaging activities for child to foster development and creativity.
- Kept child’s living and play areas organized and tidy.
- Cared for infant by managing feeding, diapering, and dressing routines.
- Facilitated bedtime routines to ensure timely sleep for child.
Client Success Supervisor
Inmar Enterprises
Winston Salem
03.2022 - 03.2024
- Oversaw daily operations for team of 18 employees to uphold high productivity standards, including establishment of first Mexico Client Success team for company and transition of retailer call center from phone to email communications.
- Evaluated employee performance through regular reviews and provided constructive feedback.
- Trained new employees on job duties and company policies effectively.
- Identified areas for improvement, streamlining decision-making processes for management.
- Managed budget for department, ensuring cost-effectiveness in all expenses.
- Resolved customer complaints in a timely manner, promoting satisfaction and loyalty.
- Developed operational procedures to increase efficiency across workflows.
- Participated in recruitment efforts by conducting interviews of prospective candidates.
Client Service Manager
Inmar Enterprises
Winston Salem
01.2018 - 02.2022
- Managed recruitment process for new hires in Client Service department.
- Developed and analyzed monthly performance reviews to identify successes and challenges.
- Created comprehensive reports outlining key performance indicators for client service operations.
- Facilitated training sessions for new staff on company policies and procedures.
- Monitored customer accounts to proactively address potential issues.
- Collaborated with cross-functional teams on client service initiatives.
- Resolved escalated customer complaints professionally and efficiently.
- Conducted regular meetings with clients to review project progress and address concerns.
Client Service Lead/Sr Client Service Lead
Inmar Enterprises
Winston-Salem
08.2011 - 12.2017
- Maintained professionalism while interacting with customers via phone, email, and chat.
- Provided technical support for customers by troubleshooting hardware and software issues.
- Ensured customer satisfaction through prompt responses to inquiries and requests.
- Analyzed feedback surveys to identify service delivery improvement areas.
- Trained new staff on client services policies, procedures, and best practices.
- Monitored daily operations of client services team, ensuring quality standards were met.
- Resolved escalated customer complaints in a timely manner.
- Collaborated with other departments to enhance operational efficiency.
Account Analyst/Sr Account Analyst
Inmar Enterprises
Winston Salem
09.2009 - 07.2011
- Managed multiple projects simultaneously, meeting tight deadlines set by upper management.
- Compiled data from various sources into tables, graphs, and charts for clarity.
- Created ad hoc reports for senior management to inform strategic decisions.
- Conducted research supporting accounting activities, including account reconciliation and month-end closures.
- Collaborated with cross-functional teams to formulate strategies enhancing operational efficiency.
- Researched variances between actual results and budget expectations to identify discrepancies.
- Cross-trained employees to ensure continuity of priority tasks during personnel absences.
- Developed presentations summarizing key findings from account analyses for client meetings.
Account Representative/Sr Account Representative
Inmar Enterprises
Winston Salem
05.1998 - 08.2009
- Ensured compliance with company policies and industry regulations.
- Maintained comprehensive records of client communications for accurate tracking.
- Resolved customer complaints promptly to enhance satisfaction.
- Managed multiple projects simultaneously, consistently meeting deadlines.
- Developed strategies to increase customer loyalty through targeted initiatives.
- Reviewed contracts and invoices for accuracy to minimize errors.
- Educated clients on industry trends, aligning products with their challenges.
- Provided training and support to junior account representatives, promoting team growth.
Administrative Assistant/Sr. Administrative Assist
Inmar Enterprises
Winston Salem
06.1993 - 04.1998
- Composed letters, memos, reports, emails, and presentations for management staff as required.
- Scheduled appointments between clients and internal staff to optimize collaboration.
- Provided comprehensive administrative support to client-facing teams by managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring confidentiality.
- Handled confidential documents according to established protocols for security.
- Entered data into spreadsheets using Microsoft Excel, maintaining accuracy and efficiency.
- Coordinated mailings by sorting mail and preparing packages for shipping efficiently.
- Ensured optimal operation of office equipment, including printers and copiers.
Education
High School Diploma -
Forbush High School
East Bend, NC06-1986
Skills
- Child safety and infant care (meal preparation and housekeeping; daily scheduling and activity planning)
- Lean Six Sigma expertise
- Salesforce proficiency
- Data visualization with Tableau
- Microsoft Office Suite
- Standard operating procedures
- Expense management
- Global travel coordination
- Employee onboarding
- Time management and process improvement
- Team leadership and building
- Customer service and relationship management
- Conflict resolution and problem solving
- Communication skills and business correspondence
- Performance evaluation and analytical thinking
- Records maintenance and adaptability
- Attentiveness to people
Certification
- Lean Six Sigma Black Belt
Accomplishments
- Received Outstanding Associate award from Abbott Laboratories (first time ever awarded outside of their organization)
References
References available upon request.
Timeline
Personal In-Home Caregiver
Self-employeed
04.2024 - Current
Client Success Supervisor
Inmar Enterprises
03.2022 - 03.2024
Client Service Manager
Inmar Enterprises
01.2018 - 02.2022
Client Service Lead/Sr Client Service Lead
Inmar Enterprises
08.2011 - 12.2017
Account Analyst/Sr Account Analyst
Inmar Enterprises
09.2009 - 07.2011
Account Representative/Sr Account Representative
Inmar Enterprises
05.1998 - 08.2009
Administrative Assistant/Sr. Administrative Assist
Inmar Enterprises
06.1993 - 04.1998
High School Diploma -
Forbush High School
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