Kelly Ledezma
Goshen Medical Center
Rose Hill
3
Languages
10
years of professional experience
Dedicated and dependable professional with experience as a receptionist, clerk, and in fast-paced work environments. Skilled in providing excellent customer service, managing administrative tasks, handling multiple priorities, and maintaining accuracy under pressure. Strong communication, organizational, and problem-solving abilities with a proven track record of adapting quickly, working efficiently, and contributing to a positive team environment. Committed to delivering high-quality service and supporting daily operations with professionalism and attention to detail.
Work History
Front Desk Receptionist
3 Years- Greeted patients and visitors, ensuring a welcoming atmosphere at reception area.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and coordinated patient flow to optimize clinic operations.
- Maintained accurate patient records using electronic health record (EHR) systems.
Shipping and Receiving Clerk
8 Months- Received and inspected incoming/outgoing shipments, ensuring accuracy and quality control.
- Processed outgoing orders using warehouse management systems to streamline operations.
- Processed required paperwork to expedite handling of shipped and received goods.
- Coordinated shipment logistics, optimizing routes to enhance delivery efficiency.
- Maintained accurate inventory records, conducting regular audits to minimize discrepancies.
Human Resources Clerk
5 Years- Processed employee documents and maintained accurate records in AS400 system.
- Assisted with recruitment efforts by scheduling interviews and coordinating candidate communications.
- Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Received and responded to varied questions from applicants, employees and managers and escalated difficult questions to higher-level human resource employees.
- Answered and redirected incoming phone calls for office.
- Conducted new-employee orientation
Education
Pharmacy Technician - Pharmacy
High School Diploma
Skills
Customer service
Telephone etiquette
Data entry
Detail orientation
Time management
Listening skills
Cash handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Front Desk Receptionist
Goshen Medical Center
05.2023 - 05.2026Read More
Shipping and Receiving Clerk
House of Raeford
05.2022 - 01.2023Read More
Human Resources Clerk
House of Raeford
06.2016 - 06.2021Read More
Sampson Community College
Pharmacy Technician from Pharmacy
Read More
Wallace Rose Hill High School
High School Diploma
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