Kelly Holmes
Pilot Mountian
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Patient Service Representative Team Lead
Atrium Health Wake Forest Baptist
07.2024 - Current
- Ensured compliance with HIPAA regulations and confidentiality guidelines throughout all aspects of patient care coordination activities.
- Served as a liaison between patients, physicians, nurses, and administrative staff to facilitate smooth operations within the clinic or healthcare facility.
- Enhanced patient satisfaction by addressing inquiries and resolving concerns promptly.
- Maintained accurate and up-to-date records of patient demographics, insurance information, and medical histories by consistently verifying data during each visit or interaction.
- Managed a team of Patient Service Representatives, providing guidance, support, and performance evaluations.
Bookkeeper/Cashier
Ingles Supermarkets
08.2022 - 08.2024
- Maintained and processed invoices, deposits, and money logs.
- Prepared daily bank deposits with accuracy .
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Oversee a team of 5-10 people daily
- Direct customer service
- Directing customers to where products are located within the store
Education
High School Diploma -
South Stokes High School
Walnut Cove, NC06-2024
Skills
- Customer service
- Privacy compliance
- Friendly and outgoing
- Multitasking and organization
- Money handling
- Flexible schedule
- Teamwork and collaboration
- Attention to detail
CPR and Basic Life Support Certification
Able to help and support if a medical need arises
Timeline
Patient Service Representative Team Lead
Atrium Health Wake Forest Baptist
07.2024 - Current
Bookkeeper/Cashier
Ingles Supermarkets
08.2022 - 08.2024
High School Diploma -
South Stokes High School
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