Kelly Hill
Charlotte
Summary
Proven Peer Support Recover Specialist with a track record of enhancing customer satisfaction and employee retention at Empowerment Quality Care Services. Expert in problem-solving and quality assurance, I excel in developing strategic plans and training programs that align with company goals. Skilled in building trust through exceptional communication, I empower clients with practical problem-solving skills for real-life challenges.
Overview
5
5
years of professional experience
Work History
Peer Support Recover Specialist
Empowerment Quality Care Services
03.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Developed effective improvement plans in alignment with goals and specifications.
- Frequently inspected production area to verify proper equipment operation.
Peer Support Specialist
Redesign Health
11.2019 - 03.2022
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
Education
Bachelor of Arts - Business
Medaille College
Buffalo, NY05.2012
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Timeline
Peer Support Recover Specialist
Empowerment Quality Care Services
03.2022 - Current
Peer Support Specialist
Redesign Health
11.2019 - 03.2022
Bachelor of Arts - Business
Medaille College
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