Kelly Gupton
Franklinton
Summary
Dynamic Financial and Treatment Coordinator with a proven track record at Triangle Family Dentistry and Lane & Associates Family Dentistry. Excelled in insurance verification and documentation processing, enhancing patient understanding of treatments and insurance benefits. Skilled in Microsoft Excel and delivering exceptional customer service, significantly improving patient satisfaction and streamlining insurance claim procedures.
Overview
6
6
years of professional experience
Work History
Financial Coordinator
Triangle Family Dentistry
08.2022 - Current
- Explained insurance benefits, fees and procedures to patients.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Submitted claims to insurance companies.
Treatment Coordinator
Lane & Associates Family Dentistry
12.2018 - 08.2022
- Maintained detailed records of patient treatments.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
Education
No Degree - Dental Assisting
Sunrise School of Dental Assisting
Raleigh, NC09-2018
Bachelor of Science - Elementary Education
North Carolina State University
Raleigh, NC05-2014
Skills
- Microsoft excel
- Benefits explanation
- Appointment scheduling
- Payment Collection
- Insurance verification
- Insurance documentation processing
Timeline
Financial Coordinator
Triangle Family Dentistry
08.2022 - Current
Treatment Coordinator
Lane & Associates Family Dentistry
12.2018 - 08.2022
No Degree - Dental Assisting
Sunrise School of Dental Assisting
Bachelor of Science - Elementary Education
North Carolina State University
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