Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Grammer

Raleigh

Summary

Dynamic Office Manager at Gaines and Company with a proven track record in enhancing operational efficiency and delivering exceptional customer service. Skilled in document management and adept at fostering clear communication, I successfully streamlined processes, improved inventory management, and facilitated seamless onboarding, contributing to a productive and collaborative work environment.

Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

10
10
years of professional experience

Work History

Office Manager

Gaines and Company
03.2016 - 03.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Deputy Clerk of the Court

Adams County
02.2012 - 11.2015
  • Collaborated with other court staff to develop standard operating procedures for efficient workflow among departments.
  • Communicated effectively with various parties including attorneys, law enforcement officers, witnesses, and jurors to ensure smooth court operations.
  • Supported judges with case management, organizing schedules and maintaining updated calendars for hearings, trials, and conferences.
  • Ensured accuracy in legal documentation by meticulously proofreading and editing court forms and records.
  • Delivered exceptional customer service to the public by addressing inquiries about court procedures, providing status updates on cases, and assisting with form completion as necessary.
  • Streamlined record-keeping systems by digitizing physical files into an organized online database accessible by authorized personnel only.
  • Expedited filing processes through the implementation of an electronic document management system, reducing paperwork and improving overall productivity.
  • Maintained organization within the courtroom by managing exhibits, monitoring proceedings, and enforcing courtroom rules.
  • Contributed to a productive work environment through effective teamwork and collaboration amongst colleagues from different departments.
  • Demonstrated flexibility in adapting to changing priorities and effectively managing multiple tasks simultaneously while maintaining attention to detail and accuracy.

Education

Business

Carroll Community College
Westminster, MD

High School Diploma -

Westminster High School
Westminster, MD
06-1986

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Payroll processing
  • Bookkeeping
  • Document management

Timeline

Office Manager

Gaines and Company
03.2016 - 03.2022

Deputy Clerk of the Court

Adams County
02.2012 - 11.2015

Business

Carroll Community College

High School Diploma -

Westminster High School

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Kelly Grammer