Kelly Gaston
Mooresville
Summary
Proven Sales Associate with a track record of enhancing customer satisfaction and boosting sales, notably at Hair Plus LLC. Excelled in inventory control and customer communication, achieving a significant increase in customer engagement through exceptional service and merchandising skills. Demonstrates strong organizational abilities and a positive, professional demeanor, ensuring customer needs are met efficiently.
Dependable Pet Sitter with many years of experience providing in-home care to dogs, cats, and other various animals. Patient and kind individual skillful in administering needed medications and observing pets for changes. In-depth knowledge of animal feeding and eating habits.
Overview
9
9
years of professional experience
Work History
Sales Associate
Hair Plus LLC
Mooresville
09.2020 - 07.2023
- Computed purchases and received and processed cash or credit payment.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Ticketed, arranged and displayed merchandise to promote sales.
- Prepared merchandise for purchase or rental.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Processed credit card transactions quickly and securely.
- Greeted customers to determine wants or needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered customer inquiries regarding product features, pricing, and availability.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained records related to sales for store management.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Collected payments and provided accurate change.
- Helped customers out on sales floor
- Answered phone calls about products
- Answered store and merchandise questions and led customers to wanted items.
- Processed transactions using a point-of-sale system.
Sales Associate
Staples
Mooresville
09.2020 - 06.2021
- Processed transactions using a point-of-sale system.
- worked in the copy and print department.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Completed copy and print orders
- Printed large business orders
- Worked with small businesses in completing orders
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Engaged customers in friendly, professional dialogue to determine needs.
- Processed credit card transactions quickly and securely.
- Helped with loading and unloading supplies from trucks
- Described merchandise and explained use, operation and care.
- Answered store and merchandise questions and led customers to wanted items.
- Computed purchases and received and processed cash or credit payment.
- Placed special orders or called other stores to find desired items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Cat Sitter
Odd Job
Mooresville
06.2014 - 09.2020
- Offered companionship and playtime to pets, focusing on their emotional well-being.
- Developed strong bonds with pets, gaining their trust and ensuring a positive care experience.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Provided additional services such as taking out garbage cans or bringing in mail and newspapers upon request from owner.
- Watered houseplants
- Followed precise feeding instructions and schedules for animals under care.
- Played with cats to provide exercise and stimulation.
- Managed multiple pet care assignments simultaneously, demonstrating strong organizational skills.
- Cleaned litter boxes, cages, and other areas of the home as needed.
- Communicated regularly with pet owners via phone calls or emails regarding updates on their pets while they are away.
- Met with owners to gather pet care information and discuss pet sitting duties.
- Checked all doors and windows were securely closed after each visit.
- Observed cats for any signs of illness or injury.
- Conducted daily check-ins with cats to ensure their health and safety.
- Monitored cats for changes in behavior or appetite.
- Provided daily care for pets, including feeding, watering, and administering medication as per owner instructions.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
Education
associates - science
Mitchell Community College
Mooresville, NC08.2023
Highschool diploma -
Lake Norman High School
Mooresville, NC06.2020
Skills
- Customer service
- Customer communication
- Organization
- Public speaking
- Merchandising
- Interpersonal communication
- Friendly and outgoing
- Mediation skills
- Inventory control
- Positive and professional
- Meeting deadlines
- Payment processing
- Cash handling
- Cleaning techniques
- Cash handling accuracy
- Exceptional customer service
- Adapt to diverse groups
- Retail store operations
- Excellent people skills
- Store opening and closing
- POS system operation
- Inventory control procedures
- Stocking and receiving
Awards
- Outstanding award in stage performance
- Awards for high school theater and marching band
Languages
French
Elementary
Timeline
Sales Associate
Hair Plus LLC
09.2020 - 07.2023
Sales Associate
Staples
09.2020 - 06.2021
Cat Sitter
Odd Job
06.2014 - 09.2020
associates - science
Mitchell Community College
Highschool diploma -
Lake Norman High School
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