Kellie Malone
Jacksonville
Summary
Dedicated manager with a proven track record in customer service and team leadership. Expertise in decision-making and operational efficiency drives positive outcomes.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
10
10
years of professional experience
Work History
Manager
McDonald's
Jacksonville, NC
10.2024 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and developed team members on operational procedures and best practices.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Monitored food safety standards to maintain compliance with health regulations.
- Enhanced team performance through regular feedback and coaching sessions.
- Resolved customer complaints effectively, ensuring positive dining experiences.
- Collaborated with management to streamline processes and improve overall efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager
Wendys Restaurant
Jacksonville, NC
06.2020 - 10.2022
- Coordinated shift schedules to align staffing levels with peak service times.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Manager
Mcdonalds
Jacksonville, NC
08.2016 - 06.2020
Education
High School Diploma -
Greater Latrobe Sr. High School
06.1989
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
Timeline
Manager
McDonald's
10.2024 - Current
Manager
Wendys Restaurant
06.2020 - 10.2022
Manager
Mcdonalds
08.2016 - 06.2020
High School Diploma -
Greater Latrobe Sr. High School