Kelli Swinson
Edenton
Summary
Driven [Desired Position] with solid background in hospitality, adept at delivering exceptional guest experiences and maintaining welcoming environment. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills and effective problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Host
Outback Steakhouse
Coraopolis, PA
07.2022 - 05.2023
- Welcomed and seated guests promptly, ensuring optimal dining experience.
- Managed reservation system to maximize seating efficiency during peak hours.
- Trained new staff on customer service protocols and restaurant policies.
- Handled guest inquiries and complaints professionally, enhancing customer satisfaction.
- Developed strategies for improving guest wait times through effective seating arrangements.
- Mentored junior hosts, fostering teamwork and a positive work environment.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server
Allegheny Country Club
Sewickley, PA
05.2022 - 07.2022
- Delivered exceptional customer service in high-pressure dining environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cook/Server
Pizza Hut
Rome, NY
06.2019 - 04.2022
- Prepared pizza dough and ingredients to ensure consistent quality and freshness.
- Managed food preparation stations, maintaining cleanliness and adherence to safety standards.
- Collaborated with team members to streamline order fulfillment during peak hours.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Team Member
Edible Arrangements
Rome, NY
02.2018 - 05.2020
- Assisted in daily operations, ensuring efficient workflow and timely completion of tasks.
- Collaborated with team members to maintain a clean and organized workspace.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored inventory levels, restocking supplies as needed to support operations.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
Housekeeper
Beeches Manor
Rome, NY
09.2016 - 06.2018
- Applied safety protocols while using cleaning chemicals and tools for effective sanitation.
- Maintained cleanliness and organization of assigned areas to ensure a welcoming environment.
- Collaborated with team members to complete cleaning tasks efficiently and timely.
- Adapted quickly to changing priorities and schedules in fast-paced environments.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
High School Diploma -
Rome Free Academy
Rome, NY06-2016
Skills
- Customer service
- Team collaboration
- Effective time management
- Multitasking proficiency
- Adaptable to change
- Detail-oriented
- Task prioritization
- Team player mentality
Timeline
Host
Outback Steakhouse
07.2022 - 05.2023
Server
Allegheny Country Club
05.2022 - 07.2022
Cook/Server
Pizza Hut
06.2019 - 04.2022
Team Member
Edible Arrangements
02.2018 - 05.2020
Housekeeper
Beeches Manor
09.2016 - 06.2018
High School Diploma -
Rome Free Academy