Kelli Randall
Clayton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Anchor Disposal
08.2022 - Current
- Recorded customer interactions by updating CRM systems with detailed notes and follow-up actions.
- Handled customer inquiries by providing clear and accurate information about products and services.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
Delivery Driver
Domino's Pizza
01.2021 - 08.2022
- Ensured customer satisfaction by providing friendly service during deliveries.
- Used handheld devices to track and confirm delivery status.
- Loaded and unloaded packages carefully, maintaining product integrity.
Sales Associate - Stocker
Walmart
11.2018 - 11.2020
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Greeted customers and directed to requested products.
Education
High School Diploma -
Cleveland High School
Clayton, NC06-2018
Skills
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Administrative support
- Recordkeeping strengths
- CRM software
- Report creation
Timeline
Customer Support Specialist
Anchor Disposal
08.2022 - Current
Delivery Driver
Domino's Pizza
01.2021 - 08.2022
Sales Associate - Stocker
Walmart
11.2018 - 11.2020
High School Diploma -
Cleveland High School
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