Summary
Overview
Work History
Education
Skills
Timeline
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Kelli Miles

Greensboro

Summary

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Overview

9
9
years of professional experience

Work History

Preservation Specialist

Kofile Technologies
09.2022 - 10.2024
  • Reviewed and updated preservation policies, ensuring adherence to industry best practices and evolving guidelines in the field.
  • Maintained detailed records of all preservation activities, allowing for efficient tracking of each item''s history and treatment status.
  • Preserved historical artifacts by implementing proper handling and storage techniques.
  • Consulted with experts in various fields to gain insight into specific material properties and their ideal preservation conditions.

Team Lead

Southeastrans Inc.
04.2018 - 09.2022
  • Managed and trained 15 employees daily.
  • Streamlined team workflows, enhancing operational efficiency and project delivery timelines.
  • Developed training programs for new staff, fostering a culture of continuous improvement.
  • Implemented performance metrics to assess team productivity and identify areas for enhancement.
  • Mentored junior team members, providing guidance that improved their skills and confidence levels.

Patient Care Coordinator

American Health Imaging
12.2017 - 02.2018
  • Ensured thorough, concise, and up-to-date documentation is maintained in accordance with procedure.
  • Coordinated patient scheduling, ensuring efficient use of resources and minimizing wait times.
  • Managed patient inquiries, providing timely information and resolving issues to enhance patient satisfaction.

Patient Access Representative

Capital Health System at Hopewell
09.2015 - 03.2017
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Education

Certificate - Health Claims Specialist

Harris School of Business
Hamilton, New Jersey
11.2013

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Patient check-in
  • Multitasking and organization
  • Registration and admissions
  • Medical terminology
  • Healthcare systems navigation
  • EMR
  • Electronic records
  • Phone and email etiquette

Timeline

Preservation Specialist

Kofile Technologies
09.2022 - 10.2024

Team Lead

Southeastrans Inc.
04.2018 - 09.2022

Patient Care Coordinator

American Health Imaging
12.2017 - 02.2018

Patient Access Representative

Capital Health System at Hopewell
09.2015 - 03.2017

Certificate - Health Claims Specialist

Harris School of Business

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Kelli Miles