Kelli Heatherly

Delegated daily tasks to team members to optimize group productivity

Monitored team progress and enforced deadlines

Fostered positive employee relationships through communication, training and development coaching

Counted inventory resolved discrepancies and completed paperwork to keep system accurate and current

Promoted to leadership position recognition of strong work ethic and provided exceptional customer service

Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth

Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes

Pre;pared and checked cashier register tills

Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments