Kelli Gunckle
Gastonia
Summary
Results-driven professional specializing in customer relationship management and logistics. Enhances operational efficiency and client satisfaction through effective communication and problem-solving. Manages high-pressure situations to ensure timely service delivery while building strong stakeholder relationships.
Overview
20
20
years of professional experience
Work History
Dispatcher
Larry Campbell's Towing & Recovery
Charlotte
06.2024 - Current
- Coordinated towing operations for prompt service request responses.
- Determined caller locations and needs for precise assistance dispatch.
- Managed high volumes of phone calls, ensuring precise data entry.
- Coordinated with law enforcement for timely roadside assistance.
- Facilitated vehicle releases to owners and insurance companies.
Branch Manager
Associates Asset Recovery
Charlotte
06.2020 - 05.2024
- Managed impound and delivery setups to enhance operational efficiency.
- Evaluated and tracked driver performance weekly to uphold standards.
- Developed driver production spreadsheets to provide insights on productivity metrics.
- Coordinated release of vehicles for transport to maintain workflow.
- Scheduled appointments for transporters and debtors to optimize logistics.
- Processed payments to streamline financial transactions.
- Inventoried vehicles on lot and personal property in vehicles for accurate records.
Customer Service Representative
Associates Asset Recovery
Charlotte
12.2018 - 05.2024
- Released vehicles to debtors and transporters upon payment processing.
- Facilitated payment processing to ensure accurate transaction records and timely documentation.
- Coordinated vehicle transport and appointments with debtors to streamline operations.
- Conducted inventory checks on vehicles in lot and personal property inside.
Front Desk Associate
Charlotte Express Inn
Charlotte
09.2018 - 12.2018
- Greeted guests upon arrival, ensuring a welcoming and seamless first impression.
- Managed check-in and check-out processes with efficiency and accuracy.
- Resolved guest inquiries and issues promptly, ensuring satisfaction.
- Collaborated with housekeeping to ensure prompt room readiness, enhancing overall guest satisfaction.
- Coordinated room assignments while maintaining accurate reservation systems.
- Provided tailored information on local attractions and services, enriching guest experience and encouraging exploration.
Safety Attendant/Front Desk
Woodspring Suites
Gastonia
02.2016 - 06.2018
- Managed guest check-ins during and after business hours, ensuring smooth arrivals and departures
- Ensure security needs of the property and guests
- Resolved guest issues promptly during on-call hours
- Conducted tours for potential guests, securing bookings through effective communication
- Physical inspections of property nightly, weekly and monthly
- Conduct night audit
- Created a friendly atmosphere for customers
- Wash dry and fold house laundry
Nanny
01.2009 - 01.2016
- Developed engaging educational activities tailored to age and interests of children.
- Supervised daily activities to promote safety and well-being of children in care.
- Managed daily schedules to ensure timely nap times, meals, and recreational activities.
- Provided nutritious meals and snacks while accommodating dietary restrictions.
- Performed light housekeeping duties related to childcare, including laundry and meal preparation.
- Fostered trust between families and children through consistent and open communication.
Preschool Teacher
Saint John's Cathedral School
01.2007 - 01.2009
- Developed preschool programs enhancing children's emotional, social, intellectual, and physical development, resulting in well-rounded growth
- Designed unique lesson plans that engaged children through fun and imaginative activities, promoting active learning
- Encouraged children to develop at their own pace within nurturing environment environment, fostering confidence and independence
Account Manager
MCG Logistics
05.2006 - 02.2007
- Managed client accounts, strengthening relationships with key stakeholders to support business objectives.
- Coordinated logistics operations, optimizing transportation and distribution processes.
- Tracked shipments to ensure timely delivery, enhancing client satisfaction.
Sales Associate
Steve and Barry's
Gastonia
08.2006 - 01.2007
- Processed customer transactions efficiently at point of sale
- Assisted customers with inquiries to enhance satisfaction
- Monitored and maintained optimal stock levels in retail environment
Education
Child Development Associate -
Florida Community College of Jacksonville
01-2007
High School Diploma -
North Gaston High School
01-1999
Skills
- Customer relationship management
- Customer service
- Guest services and hospitality
- Problem solving
- Time management
- Effective communication
Timeline
Dispatcher
Larry Campbell's Towing & Recovery
06.2024 - Current
Branch Manager
Associates Asset Recovery
06.2020 - 05.2024
Customer Service Representative
Associates Asset Recovery
12.2018 - 05.2024
Front Desk Associate
Charlotte Express Inn
09.2018 - 12.2018
Safety Attendant/Front Desk
Woodspring Suites
02.2016 - 06.2018
Nanny
01.2009 - 01.2016
Preschool Teacher
Saint John's Cathedral School
01.2007 - 01.2009
Sales Associate
Steve and Barry's
08.2006 - 01.2007
Account Manager
MCG Logistics
05.2006 - 02.2007
Child Development Associate -
Florida Community College of Jacksonville
High School Diploma -
North Gaston High School