Kelley Werran

8/2017- present

● Member of a executive leadership team that oversees an office of 20salaried full time interior designers, support staff and contract seasonal employees

● Manage and prepares all project and office profit and loss reporting for all quarterly and annual leadership meetings

● Manage all payroll, including federal / state tax deposits, employee benefits, team health initiative and company IRA program.

● Responsible for all bank reconciliation, multiple credit card reconciliation and employee expense reports.

● Brainstorm on an executive level in weekly and monthly leadership meetings to increase production and sales, minimize client concerns and enhance the employee experience.

● Responsible for all direct reports of administrative and heart of house employees including quarterly and annual check in and reviews

● Own all human resource responsibilities which include all resume filtering, interviews, work with consultants for background checks, references etc.

● Annual compensation reviews with outside consultants to ensure competitive compensation packages for all employees.

● Execute annual compensation reviews for all company employees.

● Culture awards and team health initiative champion.

8/2009 - 8/2017

● Gatekeeper of all corporate financial and employee information.

● Create client proposals and all vendor purchase orders of a 2.5 million dollar annual sales office.

● Developed efficiency-enhancing workflow process improvements to increase billing production and overall office efficiencies by 50%.

● Schedule delivery and installation of major residential, commercial and retail interiors.

● Track all purchases and maintain client inventory at various warehouse facilities.

● Maintain a customer service satisfaction level of 100% to exceed client expectations.

● Schedule delivery and installation of major residential, commercial and retail interiors.

● Develop and purchase all marketing related products for employees and clients.

● Maintain all vendor and client data base.

● Prepare and maintain company processes, policies and procedures.

● Plan and coordinate all corporate air and hotel travel.

● Plan and organize group lunch and learns with vendors, business travel, various social and corporate hospitality functions.

● Maintain all vendor and client information data base.

● Prepare and maintain company processes, policies and procedures.

November 2007 – August 2009Office Manager

Dixon & Associates Physical Therapy Group

• Improved patient flow and reduced wait times by 30% by efficiently scheduling appointments in a high-volume medical office.
• Managed payroll and benefits for two full-time therapists, ensuring timely and accurate compensation.
• Compiled and maintained medical evaluation forms, supporting compliance and operational efficiency.
• Executed bank reconciliations and managed office expense reports, reducing overall office expenses by 45%.
• Maintained inventory of therapy and office supplies, optimizing costs and resource availability.

October 1994 – March 1998Front Desk Clerk / Front Desk Supervisor

Pebble Beach Resort

• Promoted from Front Desk Clerk to Supervisor within six months, demonstrating leadership potential.
• Supervised and scheduled a front desk staff of 9, enhancing team performance and customer service.
• Ensured superior service during check-in and check-out processes for all guests in a 270-room hotel, achieving consistently high guest satisfaction scores.
• Managed special room requests and room blocking to optimize occupancy and efficiency, achieving a 100% occupancy rate.
• Trained front desk staff on proprietary hotel management software, improving operational readiness.