Summary
Work History
Education
Skills
Timeline
Generic

Kelley Sabino

Kernersville

Summary

Motivated and adaptable professional with experience in insurance services, retail operations, food service, and team leadership. Recognized for delivering exceptional customer experiences, improving workflow efficiency, and supporting fast-paced environments. Brings strong communication skills, reliability, and a commitment to high-quality service.

Work History

Key Holder

Dollar General Store
  • Open and close the store, including safe counts, alarm systems, and completion of required paperwork.
  • Lead shifts in the absence of store management, delegating tasks and ensuring smooth operations.
  • Provide friendly and efficient customer service, resolving concerns to maintain satisfaction.
  • Process transactions, returns, and refunds while maintaining accurate cash drawers.
  • Unload delivery trucks, stock shelves, and maintain merchandise presentation according to planograms.
  • Monitor inventory levels, reduce out-of-stocks, and follow all loss-prevention procedures.
  • Train and support new team members to ensure proper store operations.
  • Maintain store cleanliness and compliance with Dollar General standards.

Server / Host

Applebee's
  • Provided fast, attentive table service in a high-volume restaurant atmosphere.
  • Ensured order accuracy, food quality, and timely delivery of meals.
  • Maintained cleanliness and organization of dining and service areas.
  • Resolved guest concerns promptly to ensure a positive dining experience.

Sales Associate

Big Lots
  • Delivered friendly, knowledgeable customer service and assisted shoppers in locating merchandise.
  • Processed purchases, returns, and exchanges while maintaining accuracy in cash handling.
  • Stocked shelves, organized product displays, and helped maintain an orderly store environment.
  • Supported inventory tasks, product rotation, and seasonal merchandising changes.

Customer Service Representative

Nationwide Insurance
  • Supported customers with policy details, account updates, and claims-related inquiries.
  • Maintained accurate documentation and ensured the protection of sensitive and confidential data.
  • Achieved and exceeded service targets by providing efficient, empathetic, and solution-focused support.
  • Collaborated with internal teams to resolve issues and streamline customer service processes.

Shift Manager

Arbys Resturant
  • Supervised daily operations, ensuring excellent customer service and efficient workflow.
  • Trained, coached, and evaluated crew members to maintain high performance.
  • Prepared work schedules, managed labor costs, and assisted with hiring.
  • Maintained inventory, placed truck orders, and reduced waste through proper food rotation.
  • Oversaw cash handling, register audits, safe counts, and nightly deposits.
  • Ensured compliance with food safety regulations and company procedures.
  • Resolved customer concerns professionally to maintain guest satisfaction and loyalty.
  • Led opening and closing procedures, including prepping stations and securing the restaurant.

Education

High School Diploma -

Jamestown High School
Jamestown, NY
06-1992

Skills

  • Exceptional Customer Experience
  • Relationship Building
  • Team Leadership
  • Coaching
  • Staff Training
  • Operational Efficiency
  • Organization
  • Time Management
  • Cash Handling Accuracy
  • POS System Proficiency
  • Conflict Resolution
  • Effective Problem-Solving
  • Food Safety
  • Quality Control
  • Compliance
  • Administrative Support
  • High-Accuracy Data Entry
  • Professional Verbal Communication
  • Professional Written Communication
  • Compliance
  • Administrative Support
  • High-Accuracy Data Entry
  • Professional Verbal Communication
  • Professional Written Communication

Timeline

Key Holder

Dollar General Store

Server / Host

Applebee's

Sales Associate

Big Lots

Customer Service Representative

Nationwide Insurance

Shift Manager

Arbys Resturant

High School Diploma -

Jamestown High School

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Kelley Sabino