Kelley Featherstone
Salisbury
Summary
Compassionate Certified Nursing Assistant with a strong focus on patient comfort and dignity. Experienced in providing direct care, enhancing communication, and ensuring HIPAA compliance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Compassion In Care Nurse Staffing
02.2021 - 2024
- Provided compassionate patient care in diverse healthcare settings, adapting to varying environments and needs.
- Assisted with daily living activities, ensuring patient comfort and dignity during transitions.
- Monitored vital signs and reported changes to nursing staff for timely medical interventions.
- Enhanced workflow efficiency through proactive communication and coordination among healthcare personnel.
- Collaborated with fellow CNAs to develop efficient care routines that maximized productivity while maintaining a high standard of care in each facility visited during travels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Developed strong rapport with patients and families through clear communication, empathy, and respect for privacy boundaries.
- Enhanced patient comfort levels through attentive personal care, including bathing, grooming, dressing, and mobility assistance.
Certified Nursing Assistant
Gale Healthcare
07.2020 - 2024
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Waitstaff Manager
Jeters Deli
06.2007 - 04.2022
- Supervised daily operations, ensuring efficient service and high customer satisfaction.
- Trained and mentored staff on best practices in food safety and customer engagement.
- Developed training programs to enhance team performance and streamline service workflows.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Resolved customer complaints promptly, improving overall dining experience and loyalty.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
Certified Nursing Assistant
Personal Care and Touch
05.2018 - 01.2019
- Assessed individual patient needs and administered tailored personal care services in a range of healthcare facilities.
- Collaborated with nursing staff to perform daily patient assessments and maintain accurate documentation for optimal patient care.
- Implemented effective communication strategies to coordinate patient needs with multidisciplinary teams.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Dispatcher Office Assistant
Landstar MPH Enterprises
01.2005 - 05.2012
- Coordinated daily dispatch operations to ensure timely delivery of shipments.
- Utilized transportation management software to track shipments and update clients.
- Managed communication between drivers, clients, and warehouse staff for operational efficiency.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
Education
No Degree - Nursing
Rowan Cabarrus Community College
Salisbury, NC01-2028
Certified Nursing Assistant - Nursing Aide Training
R&R Healthcare
Salisbury, NC03-2016
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Alzheimer's and dementia care
- Companionship and emotional support
Certification
- CNA - Certified Nurse Assistant
Timeline
Certified Nursing Assistant
Compassion In Care Nurse Staffing
02.2021 - 2024
Certified Nursing Assistant
Gale Healthcare
07.2020 - 2024
Certified Nursing Assistant
Personal Care and Touch
05.2018 - 01.2019
Waitstaff Manager
Jeters Deli
06.2007 - 04.2022
Dispatcher Office Assistant
Landstar MPH Enterprises
01.2005 - 05.2012
No Degree - Nursing
Rowan Cabarrus Community College
Certified Nursing Assistant - Nursing Aide Training
R&R Healthcare