Kelley Duncan
Lillington
Summary
Detail-oriented healthcare professional with experience in patient coordination, insurance verification, and administrative operations. Skilled at supporting patients, managing documentation, and collaborating with teams to ensure high-quality, efficient care. Strong communication, organizational, and problem-solving abilities, with a genuine commitment to advocating for members and supporting community healthcare initiatives.
Overview
14
14
years of professional experience
Work History
AI Data Trainer and Ethics Specialist
Data Annotation Tech
Remote Contract
02.2021 - Current
- Trained and evaluated AI models across diverse content areas, enhancing model performance in general and medical topics
- Reviewed and labeled data accurately, ensuring compliance with safety and quality guidelines
- Follow detailed protocols and maintain clear, consistent documentation while meeting productivity expectations
- Collaborated with team members to identify and escalate content issues, improving overall content integrity.
Licensed Visual Arts Teacher
Harnett County Schools
Lillington
08.2015 - 08.2018
- Provided instruction to middle school students (grades 6–8), adapting lessons to meet a wide range of learning styles and needs
- Built strong communication skills by working closely with students, parents, and staff to support student progress
- Managed classroom structure and behavior, maintaining a positive and productive learning environment
- Maintained accurate records, including grades, reports, and lesson plans in accordance with state standards
- Demonstrated strong organization and time management skills while balancing planning, instruction, and administrative responsibilities
Medical Front Office Supervisor
Raleigh Ear, Nose, and Throat
Raleigh
01.2012 - 08.2015
- Managed daily front office operations in a high-volume ENT practice, ensuring efficient patient flow and scheduling
- Supervised and trained front office staff, enhancing team skills through effective onboarding and performance management
- Verified private insurance as well as Medicare and Medicaid coverage, including prior authorizations and benefits coordination
- Scheduled appointments and surgeries, coordinating with providers to support continuity of care
- Collaborated with Director of Operations to streamline office procedures, enhancing patient experience and satisfaction
- Maintained accurate patient records, processed payments, and balanced daily transactions to ensure financial integrity
- Provided front-line patient support, addressing questions and concerns with professionalism and care
Education
Bachelor of Arts - Digital Design
Universtiy of North Carolina At Greensboro
Greensboro, NC05-2009
Skills
- Insurance verification (private, Medicare, Medicaid)
- Patient scheduling, referrals, and prior authorizations
- Telephonic communication and customer service
- Accurate documentation and data entry
- Knowledge of HIPAA and patient confidentiality standards
- Care coordination and patient support
- Attention to detail and organization
- Time management and the ability to meet productivity expectations
- Team collaboration and problem-solving
- Adaptable and quick learner
Timeline
AI Data Trainer and Ethics Specialist
Data Annotation Tech
02.2021 - Current
Licensed Visual Arts Teacher
Harnett County Schools
08.2015 - 08.2018
Medical Front Office Supervisor
Raleigh Ear, Nose, and Throat
01.2012 - 08.2015
Bachelor of Arts - Digital Design
Universtiy of North Carolina At Greensboro