Kelley Capshaw
Clayton
Summary
Results-driven Parts Specialist with robust experience in inventory management and customer relationship management. Proven ability to train staff and streamline order processing, contributing to improved operational efficiency and customer satisfaction.
Overview
33
33
years of professional experience
1995
1995
years of post-secondary education
Work History
Parts Specialist
Genuine Auto Parts ( Napa Auto Parts )
Knightdale
11.2024 - 05.2025
- Managed inventory levels for automotive parts and accessories.
- Assisted customers in selecting appropriate parts for their vehicles.
- Processed orders accurately through the point-of-sale system.
Assistant Manager
AutoZone
Clayton
07.2020 - 08.2023
- Assisted in developing operational strategies to enhance team performance.
- Coordinated staff schedules to ensure adequate coverage and resource allocation.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Trained new employees on company policies and procedures to ensure compliance.
Massage Therapist
Hand and Stone Massage and Facial
Cary
02.2015 - 08.2018
- Provided therapeutic massage services tailored to individual client needs.
- Maintained a clean and organized treatment room for optimal client comfort.
- Collaborated with team members to enhance overall customer experience.
Deli Manager
The Fresh Market
Cary
09.2007 - 01.2015
- Supervised daily deli operations to ensure product quality and freshness.
- Trained staff on food safety standards and customer service protocols.
- Managed inventory levels to maintain optimal stock of deli products.
Customer Service Representative
Norris Heating & Air Conditioning
Cary
06.1995 - 01.2007
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and maintained accurate records.
- Collaborated with team members to enhance service quality.
Auto Parts Counterperson
Holly spring auto parts
Holly Springs
03.1992 - 04.1995
- Assisted customers in selecting appropriate auto parts and accessories.
- Managed inventory levels and organized stockroom for efficient access.
- Processed customer orders and facilitated timely product deliveries.
Education
Massage - Massage
Miller-Motte Technical College
Cary, North Carolina 01.2013 - 03.2014
Fuquay Varina High
Fuquay-Varina, NCSkills
- Inventory management
- Order processing
- Parts knowledge
- Customer assistance
- Point-of-sale operation
- Parts ordering
- Customer relationship management
Timeline
Parts Specialist
Genuine Auto Parts ( Napa Auto Parts )
11.2024 - 05.2025
Assistant Manager
AutoZone
07.2020 - 08.2023
Massage Therapist
Hand and Stone Massage and Facial
02.2015 - 08.2018
Massage - Massage
Miller-Motte Technical College
01.2013 - 03.2014
Deli Manager
The Fresh Market
09.2007 - 01.2015
Customer Service Representative
Norris Heating & Air Conditioning
06.1995 - 01.2007
Auto Parts Counterperson
Holly spring auto parts
03.1992 - 04.1995
Fuquay Varina High