Kelin Torres
Winston Salem
Summary
Dedicated PCA with extensive experience at PruittHealth, skilled in compassionate care and patient documentation. Proven ability to enhance resident well-being through effective emotional support and infection control standards. Committed to empowering patients with self-care techniques, fostering independence, and ensuring optimal health outcomes. Strong teamwork and communication skills drive collaborative care efforts.
Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.
Overview
7
7
years of professional experience
Work History
PCA
PruittHealth
Winston-Salem, NC
06.2025 - Current
- Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
- Supported needs of 7+ residents under long-term care.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Followed directions of licensed nurses to administer medications and treatments.
- Delivered high-quality care to patients in hospital facility.
- Educated residents on health management and wellness practices.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
- Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
- Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Collected and transported specimens to prepare for lab testing.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Upheld infection control and prevention policies across different patient-facing areas.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of resident areas for optimal hygiene.
- Provided companionship and emotional support to enhance resident well-being.
- Collaborated with healthcare team to implement personalized care plans.
- Facilitated recreational activities to promote social engagement among residents.
- Documented care activities accurately in electronic health records system.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
PCA
Forest Heights Senior Living
Winston-Salem, NC
07.2022 - 06.2025
- Educated residents on health management and wellness practices.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
- Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
- Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Collected and transported specimens to prepare for lab testing.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Upheld infection control and prevention policies across different patient-facing areas.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of resident areas for optimal hygiene.
- Provided companionship and emotional support to enhance resident well-being.
PCA
Salem Terrace Assisted Living
Winston-Salem, NC
01.2021 - 06.2022
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of resident areas for optimal hygiene.
- Provided companionship and emotional support to enhance resident well-being.
- Collaborated with healthcare team to implement personalized care plans.
- Facilitated recreational activities to promote social engagement among residents.
- Documented care activities accurately in electronic health records system.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
Sales Manager's Assistant
DTLR
Winston-Salem, NC
08.2019 - 2022
- Assisted in managing daily sales operations and customer interactions to enhance service quality.
- Maintained accurate inventory records using point-of-sale systems to support stock management.
- Coordinated with sales team to optimize promotional strategies and improve product visibility.
- Developed training materials for new hires, ensuring smooth onboarding processes and increased productivity.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Supported event planning and execution for store promotions, driving engagement and customer participation.
- Conducted regular audits of sales data to ensure compliance with company standards and accuracy in reporting.
- Monitored competitor activity regularly, gathering valuable insights that informed company strategy decisions.
- Coordinated product demonstrations, effectively showcasing features and benefits to potential clients.
- Organized sales events to showcase products, leading to increased customer engagement and sales growth.
- Provided administrative assistance to the Sales Manager, enabling them to focus on strategic initiatives for business growth.
- Facilitated regular communication among team members, fostering a collaborative work environment that drove success.
- Maintained up-to-date knowledge of industry trends, allowing the team to stay ahead of competitors'' offerings.
- Enhanced team performance by providing support in training and development activities.
- Handled order processing tasks efficiently, ensuring timely delivery of products and high levels of customer satisfaction.
- Supported the Sales Manager in setting targets and devising action plans to achieve goals consistently.
- Assisted in budget preparation, tracking expenses to ensure adherence to financial targets set by management.
- Managed a database of client information, ensuring accuracy and confidentiality at all times.
- Boosted sales by developing and implementing effective marketing strategies.
- Improved client relations by promptly addressing inquiries and resolving issues.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Education
High School Diploma -
North Forsyth
Winston-Salem, NC06.2019
Skills
- Behavioral management
- Emotional support
- Dementia care
- Compassionate care
- HIPAA compliance
- Daily living assistance
- Patient documentation
- Family support
- ADL support
- Infection control standards
- Wound care
- Infection prevention
- Catheter care
- Documenting behaviors
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
- Client relationship management
- Positive and upbeat
- Sales process
- Sales tracking
- Account management
- Native spanish fluency
- Vital signs monitoring
- Infection control
- Safety awareness
- Patient observation
Languages
Spanish
Native or Bilingual
Timeline
PCA
PruittHealth
06.2025 - Current
PCA
Forest Heights Senior Living
07.2022 - 06.2025
PCA
Salem Terrace Assisted Living
01.2021 - 06.2022
Sales Manager's Assistant
DTLR
08.2019 - 2022
High School Diploma -
North Forsyth