Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelcy Wilde

Charlotte

Summary

Professional administrative expert with proven ability to manage front desk responsibilities and improve organizational efficiency. Brought valuable experience in client relations and office management. Known for strong teamwork skills and adaptability, ensuring seamless operations and positive outcomes.

Overview

8
8
years of professional experience

Work History

Front Desk Coordinator

Haircolorxperts
01.2024 - Current
  • Managed front desk operations, ensuring smooth check-in and appointment scheduling processes.
  • Provided exceptional customer service, addressing client inquiries and concerns promptly.
  • Coordinated communication between clients and stylists, enhancing overall service efficiency.
  • Maintained accurate records of appointments and client information.

Assistant Manager

Maurices
09.2022 - 11.2023
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Barista

Scooters Coffee Shop
09.2022 - 01.2023
  • Prepared high-quality coffee beverages according to customer specifications and company standards.
  • Assisted in maintaining clean and organized workstations to comply with health regulations.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Hospitality Valet

Noble Pain Management
11.2021 - 02.2022
  • Upheld cleanliness standards in the valet area by removing trash, sweeping debris, and organizing equipment daily.
  • Collected Insurance cards and handed out the required patient forms accordingly.
  • Prepared all patient files for the next work day with all paperwork to ensure the day went smoothly for staff.

Fulfillment Specialist/Holiday Team Member

Target
11.2019 - 01.2020
  • Accurately selected merchandise and packed them according to customer orders.
  • Processed incoming shipments, ensuring accurate inventory management and organization.
  • Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.

Host/Server

Italian Touch
04.2017 - 11.2019
  • Greeted and seated guests, ensuring a warm and welcoming environment.
  • Managed reservation systems to optimize seating efficiency and guest flow.
  • Communicated effectively with kitchen and wait staff for seamless service delivery.
  • Handled guest inquiries and complaints, providing prompt resolutions to enhance satisfaction.

Education

High School Diploma -

Sherando High School
Stephens City, VA
06-2021

Skills

  • Guest services
  • Time management
  • Customer service management
  • Cash handling
  • Oral and written communications
  • Problem-solving skills

Timeline

Front Desk Coordinator

Haircolorxperts
01.2024 - Current

Assistant Manager

Maurices
09.2022 - 11.2023

Barista

Scooters Coffee Shop
09.2022 - 01.2023

Hospitality Valet

Noble Pain Management
11.2021 - 02.2022

Fulfillment Specialist/Holiday Team Member

Target
11.2019 - 01.2020

Host/Server

Italian Touch
04.2017 - 11.2019

High School Diploma -

Sherando High School

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Kelcy Wilde