Kelbi Wheeler
Spruce Pine
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Tanning Associate
Luxury Tanning And More
02.2025 - Current
- Assisted customers with proper use of tanning beds, ensuring optimal results and minimizing the risk of skin damage.
- Collaborated with team members to maintain adequate inventory levels of tanning lotions, eyewear, and other related products.
- Managed appointment scheduling efficiently to maximize salon utilization and minimize wait times for clients.
- Attended industry workshops and conferences to stay current on emerging trends in tanning technology and best practices.
- Educated clients on safe tanning practices, reducing the likelihood of burns or other adverse effects.
- Maintained a clean and hygienic salon environment, ensuring the safety and comfort of all guests.
- Supported overall salon operations as needed, including opening/closing procedures and staff training initiatives.
- Improved customer satisfaction by providing personalized tanning recommendations based on skin type and desired results.
- Promoted monthly specials and new products through engaging marketing materials displayed throughout the salon.
- Handled cash transactions accurately, reconciling daily sales reports for management review.
- Fostered a welcoming atmosphere that encouraged first-time visitors to become loyal patrons of the salon.
- Maintained clean and stocked front counter area.
Activities Assistant
Madison Health and Rehabilitation
09.2024 - Current
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
- Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
- Evaluated the effectiveness of each activity based on participant feedback and adjusted programming accordingly for increased satisfaction.
- Collaborated with interdisciplinary team members to develop comprehensive activity plans addressing the diverse needs of each resident.
- Coordinated special events to celebrate cultural diversity, enriching community's cultural awareness.
Waitress
Cjs BBQ
03.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Mountain Heritage High School
Burnsville, NCSkills
- Client consultation
- Sanitation protocols
- Adaptability and resilience
- Appointment scheduling
- Social media promotion
- Customer service
- Client relationship building
- Customer engagement
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking and organization
- Reliability
- Excellent communication
- Active listening
- Adaptability and flexibility
Timeline
Tanning Associate
Luxury Tanning And More
02.2025 - Current
Activities Assistant
Madison Health and Rehabilitation
09.2024 - Current
Waitress
Cjs BBQ
03.2021 - Current
Mountain Heritage High School
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