Keith “Tyler” Early
Mill Spring
Summary
Resourceful Tier 2 Technical Support Specialist known for high productivity and efficient task completion. Possess specialized skills in advanced troubleshooting, network diagnostics, and customer service management. Excel in problem-solving, communication, and adaptability, ensuring swift resolution of complex technical issues while maintaining positive client interactions.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work History
Tier 2 Technical Support Specialist
Coreware
Columbus
12.2024 - Current
- Demonstrated technical skills in systems management, security, service management, applications and networking and solved complex problems according to established procedures and industry best practices.
- Documented problems and solutions to train lower-level support on how to address customer technical issues.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Conducted training sessions for users regarding application usage and functionality.
Barista
Crossroads Ice cream and Coffee
Mill Spring
04.2024 - 12.2024
- Engaged with customers to create a welcoming atmosphere and enhance experience.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Supported highest standards of conduct and service to support company reputation.
Credit Card Specialist
Wells Fargo
Phoenix
09.2023 - 03.2024
- Monitored and maintained compliance with internal controls and government regulations.
- Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
- Assisted customers with account inquiries and transaction issues.
- Performed periodic reviews of customer accounts to detect fraudulent activity or potential risk factors.
Assistant Store Manager
CosmoProf
Scottsdale
01.2021 - 11.2023
- Trained and mentored new staff on product knowledge and customer service.
- Coordinated inventory management to ensure optimal stock levels and product availability.
- Developed promotional displays to attract customers and boost sales initiatives.
- Monitored store compliance with company policies and safety regulations consistently.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Education
General Educational Development
Phoenix, ArizonaSkills
- Network troubleshooting
- Systems management
- Security protocols
- Technical documentation
- Advanced troubleshooting
- Staff training
References
References available upon request.
Timeline
Tier 2 Technical Support Specialist
Coreware
12.2024 - Current
Barista
Crossroads Ice cream and Coffee
04.2024 - 12.2024
Credit Card Specialist
Wells Fargo
09.2023 - 03.2024
Assistant Store Manager
CosmoProf
01.2021 - 11.2023
General Educational Development