Keith Wooten
Winston-Salem
Summary
Accomplished Operations Manager with a proven track record at EPES Transportation System, enhancing operational efficiency and client satisfaction. Expert in team leadership and problem-solving, achieving a high client retention rate through exceptional customer service. Skilled in staff management and operational improvements, demonstrating significant achievements in performance outcomes and supply chain operations.
Overview
12
12
years of professional experience
Work History
Operations Manager
EPES Transportation System
02.2016 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Account Manager
Salem Carriers
04.2012 - 02.2016
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Education
High School Diploma -
Pike High School
Indianapolis, INSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
Timeline
Operations Manager
EPES Transportation System
02.2016 - Current
Account Manager
Salem Carriers
04.2012 - 02.2016
High School Diploma -
Pike High School
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