Keith Jones
Snow Camp
Summary
Detail-oriented plumber with proven skills in plumbing repairs, piping installation, and code compliance. Committed to delivering high-quality workmanship and exceptional customer service.
Overview
12
12
years of professional experience
Work History
Plumber
Gladden Plumbing And Piping
Oxford, NC
02.2023 - Current
- Installed and repaired plumbing systems, ensuring compliance with local codes and regulations.
- Diagnosed plumbing issues and provided effective solutions to minimize downtime.
- Collaborated with team members to complete projects efficiently and within deadlines.
- Trained junior plumbers on best practices in installation and safety procedures.
- Conducted routine maintenance checks, preventing potential system failures for clients.
- Managed workflow schedules to ensure timely project completion while adhering to budget constraints.
- Maintained inventory of tools and materials, optimizing supply usage for projects.
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Measured, threaded, and cut materials to correct angles.
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
- Mentored junior plumbers, sharing industry expertise to improve overall team performance.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
- Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.
- Complied with state plumbing codes throughout duration of each project.
- Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
Assistant Service Manager
PlumbV
Durham, NC
08.2018 - 02.2023
- Developed training programs to enhance staff skills and improve service efficiency.
- Led team in daily service operations, ensuring high-quality customer support and satisfaction.
- Selected type and size of piping required for each project.
- Offered guidance and training to junior team members.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Inspected sewers and piping systems to assess quality and condition.
- Collaborated with other trade professionals such as electricians and HVAC technicians during multi-faceted construction projects to ensure seamless integration of services.
- Eliminated risks by correctly identifying potential safety hazards.
- Filled pipe systems with water and air to determine location of leaks.
- Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
- Read blueprints to determine appropriate materials and procedures for each project.
- Enhanced team productivity with effective communication and collaboration during complex projects.
- Increased client retention, providing exceptional customer service through timely project completion.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Completed projects within budget constraints by accurately estimating material costs and labor hours.
- Conducted thorough inspections of existing plumbing systems, identifying potential problems before they escalated into expensive repairs for clients.
- Reviewed blueprints and project specifications to determine correct plumbing solutions.
- Developed long-lasting relationships with suppliers, securing favorable pricing on materials for the company''s benefit.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Optimized workflow efficiency by implementing preventative maintenance plans for clients'' plumbing systems.
- Provided exceptional service, receiving numerous commendations from satisfied customers.
- Solved complex plumbing emergencies, minimizing property damage and client inconvenience.
- Adapted quickly to new plumbing technologies, staying ahead in industry.
- Enhanced customer satisfaction by promptly addressing and resolving plumbing issues.
- Reduced water consumption for clients with installation of high-efficiency fixtures.
- Customized plumbing systems to meet specific client needs, increasing customer satisfaction.
- Collaborated with contractors and architects to design efficient plumbing solutions for new projects.
- Trained new plumbers in best practices, enhancing team efficiency and service quality.
Apartment Maintenance Technician
General Services Corporation, GSC
Durham, NC
08.2014 - 08.2018
- Conducted routine inspections to identify maintenance needs and ensure functionality of apartment systems.
- Executed repairs on plumbing, electrical, and HVAC systems to maintain operational efficiency.
- Collaborated with property management to schedule maintenance tasks and address tenant concerns promptly.
- Trained junior technicians on safety protocols and best practices for equipment usage.
- Implemented preventative maintenance strategies to reduce downtime and extend equipment lifespan.
- Oversaw vendor relationships for outsourced services, ensuring quality standards met consistently.
- Maintained a safe living environment for residents by quickly addressing any potential hazards or code violations discovered during inspections or reported by tenants.
- Assisted in preparing vacant units for new occupants by performing thorough cleaning, painting, minor repairs, and appliance installation as needed.
- Developed strong relationships with tenants through courteous interactions and efficient resolution of their maintenance requests.
- Upheld excellent communication with property managers regarding progress updates, completed tasks, and upcoming maintenance needs.
- Enhanced the apartment community''s curb appeal by maintaining landscaping, repairing exterior fixtures, and painting surfaces as needed.
- Reduced downtime for essential building systems by performing routine preventative maintenance on HVAC, plumbing, electrical, and other critical components.
- Ensured timely completion of work orders by prioritizing tasks based on urgency and coordinating with property management staff.
- Demonstrated proficiency in diagnosing mechanical issues accurately using various tools such as multimeters, pressure gauges, and diagnostic software applications when applicable.
- Maintained a clean and organized workspace to promote safety and efficiency while completing maintenance tasks.
- Contributed to increased resident retention rates by consistently providing high-quality maintenance services that exceed expectations.
- Participated in emergency response efforts during inclement weather events or other unforeseen circumstances, providing rapid assistance in addressing damage or safety concerns throughout the property.
- Improved tenant satisfaction by promptly addressing and resolving maintenance concerns in a professional manner.
- Assisted in the training and development of new maintenance staff members, sharing best practices and technical knowledge to ensure consistent service levels across the team.
- Conducted regular inspections of apartments and common areas to identify necessary repairs and proactive maintenance tasks.
Education
Backflow Certification - Backflow
NCRWA
Sanford, NC02-2023
High School Diploma -
Southern Alamance High School
Graham Nc06-2009
Skills
- Plumbing repairs
- Piping installation
- Skilled with both hand and power tools
- Drainage systems repair
- Hand and power tools
- Plumbing
- Troubleshooting
- Remodels and new construction
- Problem solving prowess
- Continuous learning commitment
- Residential construction
- Pipe cutting precision
- Equipment operation
- Plumbing code compliance
- Fixture repair proficiency
- Emergency response
- Blueprint reading
- Pipe installation expertise
- Commercial construction experience
- Team collaboration aptitude
- Sewer line inspection
Timeline
Plumber
Gladden Plumbing And Piping
02.2023 - Current
Assistant Service Manager
PlumbV
08.2018 - 02.2023
Apartment Maintenance Technician
General Services Corporation, GSC
08.2014 - 08.2018
Backflow Certification - Backflow
NCRWA
High School Diploma -
Southern Alamance High School