Keisha Evans
Raleigh
Summary
Detail-oriented healthcare professional with 9+ years of clinical and administrative experience, specializing in data entry, patient registration, insurance verification, and medical records management. Skilled in Epic EHR workflows, HIPAA compliance, and maintaining accuracy in high-volume environments. Strong organizational skills, attention to detail, and commitment to patient safety, and data integrity.
Overview
20
20
years of professional experience
Work History
Access Care Representative
UNC Rex Healthcare
Morrisville
04.2024 - Current
- Assist in the patient registration process by accurately entering demographic, insurance, and guarantor details into Epic.
- Verify and update patient and insurance information to maintain billing accuracy and patient safety.
- Schedule new and follow-up appointments, following established workflows and clinical protocols.
- Manage and distribute incoming faxes to appropriate provider folders, and update records in Epic.
- Perform insurance verification and authorization checks for multiple service lines.
- Maintain compliance with HIPAA regulations and confidentiality standards.
Certified Medical Assistant
Raleigh Medical Group GI
Raleigh
12.2019 - 03.2023
- Entered patient demographics, medical history, and clinical data into the EHR system with precision.
- Managed prior authorizations for prescriptions, and documented approvals in compliance with payer requirements.
- Scheduled appointments and ensured accurate updates for over 20 patients daily.
- Assist with chart audits and documentation accuracy to support compliance.
- Assisted in care management and STAT referrals.
Certified Medical Assistant
Jeffer's Mann and Artman Pediatrics
Raleigh
06.2015 - 11.2019
- Scanned, indexed, and maintained medical records (hospitalization, ED, vaccine records, etc.) in Allscripts and other clinical systems.
- Performed quality checks on patient documentation to ensure accuracy and completeness.
- communicated clearly and effectively with patients to verify information to determine reason of visit and record medical history
Customer Service Representative
Affiliated Computer Services, ACS/BCBS FL
Raleigh
02.2006 - 08.2010
- Assist customers with prescription drug coverage.
- Processed prescription claim coverage and claims data, ensuring accuracy and compliance with regulations.
- Maintained confidential handling of patient and member information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, and resolving concerns.
- Subject matter experts resolved any issues with prescription coverage, formulary, out-of-pocket costs, and overrides.
Education
Diploma - Medical Assistant
Medical Arts School
Raleigh04-2014
High School Diploma -
William G Enloe High School
Raleigh05-2004
Skills
- Epic charting
- Patient registration
- Insurance verification
- HIPAA compliance
- Appointment scheduling
- Customer relationship management
- Data entry and medical records
- Fax and document processing
- accuracy and detail orientation
- Multitasking and time management
- Coding and charge entry support
- Remote work
References
References available upon request.
Timeline
Access Care Representative
UNC Rex Healthcare
04.2024 - Current
Certified Medical Assistant
Raleigh Medical Group GI
12.2019 - 03.2023
Certified Medical Assistant
Jeffer's Mann and Artman Pediatrics
06.2015 - 11.2019
Customer Service Representative
Affiliated Computer Services, ACS/BCBS FL
02.2006 - 08.2010
Diploma - Medical Assistant
Medical Arts School
High School Diploma -
William G Enloe High School