KEIRRA SPROTT
Garner
Summary
Accomplished leader with expertise in customer service and critical thinking, enhancing satisfaction at Wards LLC. Streamlined operations and improved team productivity as General Manager at Little Caesars Pizza. Proven track record in implementing process improvements and managing inventory, ensuring optimal efficiency. Skilled in active listening and data entry, driving success across diverse roles.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Wards LLC
09.2021 - Current
- Resolved customer inquiries and issues efficiently, enhancing overall customer satisfaction.
- Assisted in training new team members on company policies and service protocols.
- Implemented process improvements that streamlined order handling and reduced response times.
- Collaborated with cross-functional teams to ensure accurate information dissemination to clients.
Server Manager
Flavor Hills
11.2023 - 06.2025
- Led server team to deliver exceptional customer service, enhancing guest satisfaction and loyalty.
- Developed and implemented training programs for new servers, improving onboarding efficiency and skill levels.
- Streamlined operational workflows, resulting in reduced wait times and increased table turnover rates.
- Managed inventory levels and ordering processes, ensuring optimal stock availability while minimizing waste.
General Manager
Little Ceasars Pizza
02.2016 - 01.2020
- Directed daily operations, ensuring alignment with company objectives and standards.
- Implemented process improvements that enhanced operational efficiency and team productivity.
- Managed budgeting and financial forecasting to maintain cost-effective operations.
- Developed performance metrics to evaluate team progress and operational effectiveness.
- schedules , food cost and inventory data
Education
High School Diploma -
Clayton
Clayton, NCSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Server Manager
Flavor Hills
11.2023 - 06.2025
Customer Service Representative
Wards LLC
09.2021 - Current
General Manager
Little Ceasars Pizza
02.2016 - 01.2020
High School Diploma -
Clayton
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