Keira McCauley
Wilmington
Summary
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Overview
1
1
year of professional experience
Work History
Crew Member
Tropical Smoothie
03.2024 - 05.2024
- Collaborated with team members to optimize productivity during peak hours.
- Resolved customer complaints professionally, ensuring they left satisfied with their experience at the store.
- Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
- Increased efficiency by prepping fruits and vegetables ahead of time for easy access during busy periods.
Manager
Point Break
01.2023 - 02.2024
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Marketing Management
Appalachian State University
Boone, NCSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Managing
- Food prepping and cooking
- Hosting
- Bussing
Accomplishments
I excelled at Point Break LLC and was able to become manager at 17. I was taught to lead others with closing responsibilities, food prepping/cooking to set up the closing shifts, provided assistance to costumers, and was shown how to lead a successful closing shift.
Timeline
Crew Member
Tropical Smoothie
03.2024 - 05.2024
Manager
Point Break
01.2023 - 02.2024
Marketing Management
Appalachian State University
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