Keira Chayko
Fayetteville
Summary
Passionate and dedicated with over 8 years of experience in customer service positions handling complaints, resolving complaints, appointment setting, and various administrative duties. Seeking to apply my knowledge with customer service, administration, operations, and adaptable personality to fulfill the company’s needs.
Overview
16
16
years of professional experience
Work History
Service Advisor
Harrell’s Tire & Auto Services
01.2022 - 03.2023
- Reported customer trends to the Store Manager and Company Owner to help guide marketing strategies, resulting in 138% increase in shop performance.
- Successfully managed interactions with coworkers and customers during high-stress situations, resolved conflicts and made others feel they were heard and respected to create healthy, functional and productive relationships in the workplace and with our customers.
- Increased gross monthly income for shop from around $42,000 to $100,000 by correcting shop income losses through individual employee productivity and building a strong and positive customer service based team resulting in customer referrals and customer trust, implementing different guidelines to protect against monetary losses, parts/parts credits management.
- Update Customer on progress within the appropriate amount of time stated in company guidelines.
- Perform end of day bank reports, verify bank card totals is equal to card batch totals.
- Ensure all Opening and Closing duties are performed daily
Patient Financial Services/Scheduling
Cape Fear Valley Medical System
07.2021 - 10.2021
- Print/Save orders in fax que
- Recognize errors on provider orders
- Input accurate and current patient information into patient chart
- Verify insurance and authorizations needed
- Schedule patient appointment by following procedures and maintaining knowledge of available times/dates
- Inform patient of any copay or deductible due.
- Schedule issues due to family death
Service Coordinator/Internet Sales Specialist
Mercedes-Benz of Fayetteville
07.2019 - 05.2021
- Schedule all service appointments.
- Confirm appointments/reschedule appointments.
- Dispatch roadside assistance when necessary.
- Check all internet and phone inquiries and respond in timely manner.
- Schedule any sales appointment needed for floor sales specialist.
- Training for Career field change
Administration/Boutique/Service Cashier
Valley Auto World BMW
10.2013 - 07.2017
- EOM electronic and cash statements
- Sell merchandise, order merchandise, inventory, display merchandise, maintain accurate cash drawer, deposit till at end of shift, count till at beginning of shift
- Close out all service repair tickets, collect payment for any service repairs and Boutique sales, assist service writers with any customer issues including scheduling/rescheduling
- Explore different career paths while staying at home with my kids.
Food Service Specialist
US Army
07.2007 - 10.2008
- MOS-92G
Education
Real Estate School -
J.Y Monk
01.2016
Dental Assistant Certificate -
North Carolina Dental Assisting Training School(NCDATS)
Durham, NC05.2014
Medical Assistant -
Miller-Motte Technical School
Fayetteville, NC01.2011
Skills
- Various computer programs
- Formatting resolutions
- Account Journal
- Scheduling
- Filing
- Data entry
- Communicating
- Adaptive to change
- Conflict resolution
- Documentation and reporting
- Customer consulting
Timeline
Service Advisor
Harrell’s Tire & Auto Services
01.2022 - 03.2023
Patient Financial Services/Scheduling
Cape Fear Valley Medical System
07.2021 - 10.2021
Service Coordinator/Internet Sales Specialist
Mercedes-Benz of Fayetteville
07.2019 - 05.2021
Administration/Boutique/Service Cashier
Valley Auto World BMW
10.2013 - 07.2017
Food Service Specialist
US Army
07.2007 - 10.2008
Real Estate School -
J.Y Monk
Dental Assistant Certificate -
North Carolina Dental Assisting Training School(NCDATS)
Medical Assistant -
Miller-Motte Technical School