Summary
Overview
Work History
Education
Skills
Timeline
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Keir Brown

Greensboro

Summary

Accomplished Customer Service Representative with a successful tenure at LabCorp, excelling in communication, active listening, and analytical problem-solving. Strong team player known for a positive attitude and ability to connect with clients. Aims to enhance customer satisfaction and contribute to organizational success through quality service and process improvements. Results-oriented with a commitment to building relationships and driving business growth.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

LabCorp
02.2015 - Current
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Respond to customer requests to process online and over the phone payments, services, and company information.

Education

High School Diploma -

Southern Guilford High School
Greensboro, NC
05-1992

Skills

  • Customer service and support
  • Active listening
  • Critical thinking
  • Data entry and processing
  • Relationship management
  • Problem resolution
  • Call center operations
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel and Outlook
  • Customer satisfaction measurement
  • Follow-up skills
  • Reading comprehension

Timeline

Customer Service Representative

LabCorp
02.2015 - Current

High School Diploma -

Southern Guilford High School

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Keir Brown