Keinosha Williams
Raleigh
Summary
Compassionate Patient Experience Specialist with a background in healthcare administration and patient relations. Possess strong interpersonal skills, adept at managing patient complaints and improving overall patient satisfaction. Successfully implemented innovative strategies for enhancing the patient experience, leading to improved patient feedback and satisfaction scores. Skilled in maintaining positive relationships with patients, families, and medical staff.
Overview
10
10
years of professional experience
Work History
Patient Experience Specialist
TEKsystems / Mercalis
Morrisville
10.2024 - 05.2025
- Facilitated patient account management and assisted pharmacists in resolving account issues.
- Handled Inbound calls
- Worked with Microsoft outlooks for inbound and outbound emails
- communicated using Webex and Teams
Administration Assistant
Triangle Learning Center
01.2020 - 01.2022
- Assisted in managing a team of average 35 people.
- Inbound and Outbound calling
- Touring
- Documented, filed and created paperwork for the facility.
- Created a daily schedule for the team to follow that would contribute to the flow for the work day
- Attended and conducted meetings
- Payroll
Lead Teacher
Triangle Learning Center
01.2017 - 12.2019
- Created Lesson plans for 18-24 month olds
- Taught educational lessons that included AC’s counting recognizing colors and shapes, and potty training.
- Created a safe and loving environment
- Designed different strategies to teach and create a stable and structured classroom
Assistant Teacher
Triangle Learning Center
10.2016 - 01.2017
- Assisted the lead teacher in lessons and daily classroom duties.
- Filed paperwork
- Trained to lead when lead teacher was not present.
Customer Service
Target
01.2015 - 10.2016
- Assisted guest in transactions and returns
- Inbound calls
- Maintained an organized work space
- Cashier Skills
Education
High School Diploma -
Wake Forest High School
01.2013
Associates - healthcare administration
Wake Technical Community College
Medical Professional Certification -
Wake Technical Community College
Skills
- Team Management
- Scheduling
- Customer Service
- Inbound / Outbound Calling
- Administration Skills
- Microsoft Office Proficiency
- Medical Terminology
- Fast Typing Skills
- Patient account management
- Healthcare compliance
- Microsoft Outlook
- Inbound call handling
- Team collaboration
- Scheduling coordination
- Document management
- Problem solving
- Effective communication
- Conflict resolution
- Attention to detail
- Meeting facilitation
- Policy adherence
- Healthcare
- Medical terminology
- Patient assistance
References
- Jacky Hernandez, (571)-337-3189
- Jalesa Williams, (919)-916-8505
- Nakeya Johnson, (919)-930-1941
Languages
English
Timeline
Patient Experience Specialist
TEKsystems / Mercalis
10.2024 - 05.2025
Administration Assistant
Triangle Learning Center
01.2020 - 01.2022
Lead Teacher
Triangle Learning Center
01.2017 - 12.2019
Assistant Teacher
Triangle Learning Center
10.2016 - 01.2017
Customer Service
Target
01.2015 - 10.2016
High School Diploma -
Wake Forest High School
Associates - healthcare administration
Wake Technical Community College
Medical Professional Certification -
Wake Technical Community College