Keila Y. Canales

• Strategically orchestrates the end-to-end supply chain operations for flooring projects, including procurement, inventory management, and the coordination of deliveries and installations to optimize efficiency and ensure strict adherence to project timelines.

-Serves as the primary liaison among suppliers, warehouse personnel, installation teams, and clients, facilitating seamless communication, resolving operational bottlenecks, and mitigating risks to maintain uninterrupted workflow.

-Administers comprehensive tracking and documentation of all logistics activities, including shipment manifests, inventory levels, and installation schedules, leveraging data to identify inefficiencies, forecast needs, and support executive decision-making.

-Implements proactive problem-solving measures to address potential disruptions, such as material shortages, shipment delays, or on-site installation conflicts, ensuring continuity of operations and consistent delivery of high-quality service.

-Coordinated customer inquiries to ensure timely resolution and enhance satisfaction levels, and handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.

- Coordinated scheduling and staff assignments to maintain optimal coverage during peak hours and mentored new employees on company policies, procedures, and best practices to ensure their success within the organization. Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

-Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

-Reconciled daily sales transactions to balance and log day-to-day revenue.

-Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

-Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

-Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Enhanced brand visibility by developing and executing seasonal marketing strategies.

Collaborated with cross-functional teams to ensure product launch and promotional event alignment.

Managed inventory levels to maintain optimal stock availability in response to customer demand.

Provided training and support to new team members, fostering a collaborative and productive environment.

Assisted customers in selecting products and addressing inquiries to improve shopping experience.

Collaborated with team members to meet daily sales goals and enhance customer service metrics.

Conducted regular assessments of promotional materials to ensure brand consistency and effectiveness.