Keigan Schmidt-Kersey
Cary
Summary
Dynamic professional with extensive experience at Duke Health Technology Solutions, working in emergency response coordination. Proven leadership in mentoring and training, complemented by strong organizational skills. Adept in public speaking and customer service, consistently enhancing team performance and operational efficiency in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Communications Center Operator
Duke Health Technology Solutions
Durham
03.2025 - Current
- Coordinated responses with emergency services and support teams.
- Managed Emergency calls for in-house medical emergencies within Duke facilities.
- Ensured that all communications were handled in a timely manner according to established protocols.
Soccer Coach
Masterclass Soccer Academy
Cary
01.2020 - Current
- Developed training programs focusing on skill development and game strategy.
- Coordinated practice sessions for various age groups and skill levels.
- Mentored assistant coaches in effective coaching techniques and player management.
Patient Transporter/Dispatcher/Trainer (Validator)
Duke University Hospital
Durham
02.2023 - 03.2025
- Transported patients safely to and from various departments within the facility.
- As a Patient Transport Dispatcher, I managed all incoming and outgoing patient transport requests within Duke University Hospital.
- Onboard all new employees at Patient Transport Services through comprehensive training programs.
- Certified and finalized trainee's documents, enabling transition to full Patient Transporter role under supervision
Key Holder
Chilis's Bar and Grill
Mooresville
07.2022 - 01.2023
- Cultivated and maintained a work culture through team building and positive interactions.
- Demonstrated proficiency in problem-solving techniques when addressing customer complaints, or operational issues.
- Monitored team performance to ensure that quality standards were met.
Education
High School Diploma -
Cay High School
Cary, NC01-2023
Some College (No Degree) - Information Technology
Durham Technical Community College
Durham, NCSkills
- Sports Coaching (5 years)
- Public Speaking (3 years)
- Teaching (4 years)
- Mentoring (5 years)
- Shift Management (2 years)
- Organizational skills (4 years)
- Hospital Experience (2 years)
- Logistics (3 years)
- Customer service (4 years)
- Leadership (4 years)
- MaestroCare (2 years)
- Cisco Jabber (2 years)
- Administrative Support (2 years)
- Dispatching (2 years)
Accomplishments
- Chief Naval Science Instructor Award
- Cadet Achievement Award (Achieved at the Citadel, SC during Leadership Academy in NJROTC, 2nd best cadet in the region)
- NJROTC Drill and Academics Nationals Competition
Certification
- BLS Certification
References
References available upon request.
Timeline
Communications Center Operator
Duke Health Technology Solutions
03.2025 - Current
Patient Transporter/Dispatcher/Trainer (Validator)
Duke University Hospital
02.2023 - 03.2025
Key Holder
Chilis's Bar and Grill
07.2022 - 01.2023
Soccer Coach
Masterclass Soccer Academy
01.2020 - Current
High School Diploma -
Cay High School
Some College (No Degree) - Information Technology
Durham Technical Community College
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