Keiara Grier
Charlotte
Summary
Professional Assistant Teacher with 1 year of experience and a strong foundation in customer service. Demonstrates excellent communication, organization, time management, and teamwork skills. Experienced in remote phone-based support and WiFi sales, with strengths in problem-solving, active listening, conflict resolution, and multitasking in fast-paced environments. Authorized to work in the U.S. for any employer.
Proven sales representative with background in call center environments. Possess strong ability to build customer relationships, conduct needs analysis, and close deals effectively. Skills include problem-solving, multitasking, and communication. Made significant impact in previous roles by boosting sales figures through upselling techniques and ensuring high levels of customer satisfaction.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
Work History
Call Center Sales Representative
Ignition Group - Head Office
Charlotte
08.2025 - 04.2026
- Assisted customers in selecting products to meet their needs.
- Managed incoming calls efficiently and professionally.
- Collaborated with team members to enhance service delivery.
- Utilized CRM software to track customer interactions and sales.
- Maintained a positive attitude while managing high call volumes.
- Educated customers about promotions and product features.
- Demonstrated excellent listening skills while interacting with customers via telephone or email.
Lead Teacher
Stream kids
Charlotte
08.2025 - 11.2025
- Designed engaging lesson plans for diverse learning styles and age groups.
- Facilitated classroom activities that promote collaboration and critical thinking skills.
- Mentored new teachers by providing guidance and sharing best practices in teaching.
- Participated in professional development workshops to enhance teaching strategies and methods.
- Organized activities to promote physical, mental and social development of each child.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
Teacher
KinderCare Learning Centers
Charlotte
08.2024 - 08.2025
- Planned engaging activities to promote children's social and emotional development.
- Facilitated daily classroom routines to ensure a safe learning environment.
- Implemented lesson plans that aligned with early childhood education standards.
- Organized classroom materials and resources for effective learning experiences.
- Monitored student behavior and provided guidance in conflict resolution.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Cashier
Food Lion
Charlotte
03.2022 - 07.2024
- Processed customer transactions accurately and efficiently at checkout.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions securely and responsibly.
- Collaborated with team members to ensure smooth store operations.
- Managed inventory levels by restocking shelves as needed during shifts.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
Education
Rocky River High School
Charlotte, NCSkills
- Product knowledge
- Sales techniques
- CRM software
Timeline
Call Center Sales Representative
Ignition Group - Head Office
08.2025 - 04.2026
Lead Teacher
Stream kids
08.2025 - 11.2025
Teacher
KinderCare Learning Centers
08.2024 - 08.2025
Cashier
Food Lion
03.2022 - 07.2024
Rocky River High School